Customer Success Manager

2 weeks ago

Helsinki, Uusimaa, Finland NICE Ltd Full time

We're looking for a Spanish-speaking Customer Success Manager to join our Customer Success team in Helsinki or Dublin

In this role, you'll:

  • Manage a diverse client portfolio based in LATAM region
  • Help our customers realize their desired outcomes and solve their challenges
  • Be a part of a highly skilled customer success organization of 20+ professionals across North America, EMEA, and JAPAC

Your day-to-day work and responsibilities will include:

  • Ownership and responsibility to maintain and grow your portfolio of 50+ customers from LATAM region
  • Responsibility for the onboarding, adoption, renewals, growth, and advocacy of your customers
  • Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide reliable solutions and consultation to your customer's needs
  • Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications

Sometimes you might need help from your fellow Success team members or to provide assistance to someone else. We have team-level goals and a collaborative team mentality No progress comes with the cost to another, so we hope you share this value with us.

This role is for you if you have:

  • 3+ years of relevant experience in customer success or similar customer-centric positions
  • SaaS, Agency, or Martech experience
  • Great organizational skills and capacity to handle several projects at once. You know how to prioritize your work while maintaining productivity.
  • Strategic problem-solving approach. When something needs fixing or digging, you'll find the resources and the help needed.
  • Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
  • Humble attitude. At Supermetrics, we aim for your growth, so being open to different perspectives will help you move closer to your goals
  • Deep understanding of the LATAM region and experience working with countries in the area
  • Fluent English is important, given that it's our main means of internal communication
  • Fluent Spanish,
  • Proficiency in Portuguese is a bonus
  • Focused on enhancing customer experiences

Benefits we offer…

  • Competitive compensation package, including equity
  • Excellent work equipment
  • Health care benefits and leisure time insurance
  • Various external trainings to support your career development
  • Sports and wellbeing allowance

Benefits may vary depending on location. You'll find more information at supermetrics.com/careers#benefits.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel

Join us on our mission to make data a marketing superpower

Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.

We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.


#J-18808-Ljbffr

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