Global Customer Success Manager Healthcare

2 weeks ago


Helsinki, Uusimaa, Finland Siemens Healthineers Full time

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a member of the Customer Success Team within Varian's Multi-Disciplinary Oncology business unit, you will be responsible for ensuring successful planning and coordination of Varian's SaaS product implementation.

Your primary objective will be to drive adoption and satisfaction post go-live, ensuring that our customers reach their goals and have strong, trusting relationships with Varian. To achieve this, you will develop close relationships with customer stakeholders, understand their needs and priorities, and help them to achieve measurable benefits using data-driven insights.

You will work closely with internal teams, including project management, technical implementation, product team, professional services, and sales, to improve our offering and grow our business. Technical skills are required to maintain a detailed understanding of the product roadmap and provide input into the product development.

In this role, you will need to communicate effectively with clinicians, define and improve provider workflows, and capture customer needs. You will also develop a trusted relationship with our customers, including clinic end users, customer project teams, and stakeholders.



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