Medical SaaS Customer Success Expert
1 week ago
We are seeking a highly motivated Customer Success Manager to join our team at Siemens Healthineers. As a key member of the Customer Success Team, you will be responsible for ensuring the successful planning and coordination of Varian's SaaS product implementation, driving adoption and satisfaction post go-live, and ensuring that our customers reach their goals and have strong, trusting relationships with us.
In this role, you will develop a close relationship with customer stakeholders, understand customer's near-term and long-term priorities, and help them to achieve measurable benefits using data-driven insights. You will work closely with internal teams including project management, technical implementation, product team, professional services, and sales, helping to improve our offering and grow our business.
- Develop a trusted relationship with our customers including clinic end users, customer project team, and stakeholders.
- Understand the needs and business objectives of our customers, execute and oversee project timeline, customer adoption, and development of best practices.
- Be the single point of contact for the customer and proactively solve challenges. Work closely with internal teams to resolve issues in a timely manner.
You will analyze customer success metrics and feedback and assess risks to identify opportunities to improve. Report regularly to customers and Varian leadership.
The ideal candidate will have experience in customer success management and/or software implementation, customer service, account management, or consulting within a healthcare setting/environment. They should be able to build strong relationships with internal and external customers, engage proactively, listen and understand concerns, and provide solutions.
Required Skills:
- Experience in customer success management and/or software implementation, customer service, account management, or consulting within a healthcare setting/environment.
- Ability to build strong relationships with internal and external customers, engage proactively, listen and understand concerns, and provide solutions.
- Drive adoption of services and deliver on time. Anticipate risks – both people and process-based – and be proactive in handling them.
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