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Customer Success Specialist
3 weeks ago
As a Delivery Manager at The Upright Project, you'll be responsible for overseeing data delivery for customer accounts, ensuring that data meets expectations and requirements, and delivering outputs on time. This role requires strong problem-solving skills, an excellent can-do attitude, and a structured and organized way of working.
You'll serve as the primary point of contact for assigned data subscription customers, proactively managing accounts to reduce churn and maximize upsell opportunities, coordinating internal and external processes to ensure timely data delivery, and supporting customers with inquiries and requests related to their data subscription.
This role is ideal for individuals with 2-5+ years of experience in customer-facing roles, such as customer success manager, project manager, or similar, ideally in a technology company or consulting firm. Comfort with diving into the details of Upright's data and methodology and working with data products is also essential.
