Customer Experience Transformation Director

4 days ago


Helsinki, Uusimaa, Finland Dentsu Aegis Network Ltd. Full time
Job Description

We are seeking an experienced CX Program Director to join our team at Dentsu Aegis Network Ltd. in Helsinki, Finland.

The ideal candidate will have a strong background in customer experience transformation and a proven track record of delivering complex CX programs.

About Your Role

You will be responsible for planning, overseeing, and driving the success of multiple CX projects and programs within our client organizations.

This involves collaborating closely with skilled project managers, technical consultants, and specialists to deliver exceptional solutions for our clients.

You will lead the development and execution of delivery approaches and plans for CX programs owned by you.

This role requires a strong hands-on approach, ensuring that meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities, and original thinking.

Your Key Responsibilities

  • Foster client relationships by being a trusted advisor who consistently delivers high-quality solutions.
  • Act as a subject matter expert and lead consultant for CX initiatives, leveraging advanced marketing, CRM, and data technology to deliver innovative, integrated CX solutions.
  • Help shape the agency's methodology, encourage knowledge sharing across the agency, and foster a culture of learning and educating on best practices to enhance client service.
  • Oversee a portfolio of programs and projects to maintain a clear and efficient pipeline of work.
  • Identify key data points and measurements to show the impact of our approach and strategy on the client's business objectives.
  • Provide assistance to project and/or consultants in overcoming challenges and support them in driving the projects to completion.
Requirements

To be successful in this role, you will need:

  • Solid business, marketing, and digital acumen.
  • A strong consultative mindset with experience in delivering demanding integrated CX programs.
  • At least 10 years of relevant experience.
  • A deep understanding of marketing technologies, customer data, technology consultancy industry, and good networks.
  • Strategic, results-driven, and eager to win new business.
  • Fluent communication skills in Finnish and English.
What We Offer

We offer a full-time permanent position with a 6-month probationary period.

You will be based at our office in Helsinki, Finland, and will be working with a talented team of professionals.

We advocate for diversity, equity, and inclusion so everyone feels welcome and valued.

Our office provides a collaborative, innovative, and inspiring work environment.



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