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1 day ago
Hoxhunt is a leading provider of cybersecurity solutions, dedicated to empowering individuals and organizations to defend against cyber threats. Our mission is to deliver exceptional support and guidance to our valued customers, leveraging cutting-edge technology and the expertise of exceptional individuals like you.
About the Role:
We are seeking a Senior Technical Support Engineer to join our team, instrumental in safeguarding our customers' digital assets, enhancing support workflows, and driving innovation through AI-powered support initiatives. As a key member of our support function, you will be responsible for providing high-quality email support to customers, investigating and resolving complex technical issues, and collaborating with internal teams to automate common troubleshooting workflows and enhance support efficiency.
Cybersecurity and Integration Expertise:
- Develop a strong understanding of how Hoxhunt integrates with security operations teams.
- Assist customers in configuring and troubleshooting integrations with third-party cybersecurity solutions.
- Stay up-to-date with cybersecurity trends and best practices to support customers effectively.
- Lead initiatives to develop and improve AI-powered support solutions that enhance customer self-service and operational scalability.
- Collaborate with internal teams to automate common troubleshooting workflows and enhance support efficiency.
- Contribute to knowledge base improvements and AI training data to ensure accurate and context-aware AI assistance.
- Work closely with our development and product teams to escalate and resolve customer-reported issues, providing valuable insights for product improvement.
- Act as a technical liaison between support, engineering, and security teams.
- Share best practices and mentor other support engineers to elevate the overall technical expertise of the team.
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