IT Specialist

Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of +170 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in Finland and the United States.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training.

Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

We are looking for an IT Specialist to our growing IT & SecOps team to support the infrastructure that keeps Hoxhunt as a company rolling. We make sure that all Hoxhunters have the devices and tools they need to do their job. Also, our job is to ensure that everyone at Hoxhunt is kept secure and that our customers can trust us with their data. We maintain the systems and procedures in a people-first way but keeping in mind that security comes first.

In this full-time role, you will work on building, maintaining, and monitoring the computer systems and networks at Hoxhunt with the latest tooling in the market. This includes both our Helsinki and US offices. Your tasks will include solving complex technical issues and you'll also collaborate with whole organisation team members to assist them with projects and escalations.

The What

As our IT Specialist, you will:

• Assist Hoxhunters with daily IT issues on MacOS, Windows, iOS, Android, and other technical devices
• Make sure that computers and accounts for new starters are ready for their first day
• Analyse different records and logs to spot underlying trends and potential security issues to the organisation
• Engage with our computer and peripheral suppliers to get quotes, create purchase orders, place orders, and take them in
• Update the documentation of company assets
• Conduct Security trainings for new and existing employees
• Educate co-workers about information & network security and best practices for computer usage
• Maintain documentation that provides technical support for the entire organisation
• Support IT & Security Manager in SOC2 Type II audit
• Administer various M365 / Azure / Google environments in different domains
• Make sure that off-boarded employee's devices are returned properly, erased, and access to company systems have been revoked
• Collaborate closely with our IT & Security Manager

The Who

To be set up for success in this role you need:

• An IT related degree or relevant professional experience, preferably minimum +5 years of experience from a similar role (IT Support, IT Service Desk or alike)
• Experience with managing both macOS and Windows environments, including proficiency in Entra ID, Microsoft mobile device management
• An information security mindset and willingness to learn more
• Experience in planning and executing IT projects
• Ability to adapt to rapid changes, delays, and unexpected events
• Ever-lasting resilience and solution-oriented mindset: solving complicated problems and seeing projects through to completion is your thing
• Analytical skills to study problems and records
• A team-oriented and friendly can-do attitude to help colleagues with technical problems
• Effective time-management and ability to prioritise simultaneous projects
• Strong interpersonal communication and relationship-building skills
• Fluent written and spoken English and Finnish

You need to already be based in the Uusimaa region and have the possibility to visit the office weekly. Scripting experience with PowerShell, Bash including KQL are seen as highly beneficial. Basic knowledge of security tools such as Endpoint Detection and Response (EDR), Zero Trust Network Access (ZTNA), and Remote Monitoring and Management (RMM) solutions are seen also as highly beneficial.

The Why

Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:

• A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education
• A possibility to join a scale up that adds variation to your everyday work-life
• A friendly, diverse team including members with different backgrounds
• Extensive health care for all employees
• Fair compensation
• A fun, ambitious environment with a lot of laughter

The How

Our recruitment process is as follows:

1. Initial call with Talent Acquisition (30min remote)
2. Meeting your future Team Lead (60min remote)
3. Homework assignment (60min independent work) and panel interview (60min on-site)

We also check two references as part of our hiring quality process.

If you are interested, please send us your application. We will proceed with promising candidates right away, so don't hesitate to send your application