IT Service Operations Lead

6 hours ago


Helsinki, Uusimaa, Finland Solteq Full time
Servicing Excellence

At Solteq, we strive for excellence in servicing our customers. As a service management professional, you will be an integral part of our delivery process, ensuring that our customers receive exceptional service every time.

Your responsibilities will include managing delivery, from planning during the sales phase to coordinating development issues with our customers and team. You will also ensure that service management and customer success are at the heart of your daily activities.

Requirements
  • 3-5 years of experience in IT project and/or service management.
  • Strong technical understanding and practical experience in managing IT projects and services.
  • Positive and energetic mindset, excellent communication skills, and the ability to simplify complex information for diverse audiences.
  • Fluent communication skills in Finnish and English, both written and spoken.
Desirable Skills
  • Knowledge of JIRA.
  • Experience working with Agile, Kanban, and other related methodologies.


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