Client Services Expert

2 days ago


Helsinki, Uusimaa, Finland Hyperin Oy Full time
About the Role

We are seeking a Client Services Expert to join our team at HyperIn Oy. In this role, you'll be responsible for providing exceptional customer service and support to our clients, working closely with internal teams to resolve issues and provide solutions.

You will be the primary point of contact for our clients, acting as a liaison between them and our internal teams. Your goal will be to drive customer satisfaction and retention, identifying opportunities for growth and improvement.

This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service. If you have a proven track record of success in customer-facing roles and are looking for a new challenge, we encourage you to apply.

Key Responsibilities:

  • Act as the main point of contact for customers, ensuring smooth communication and a strong partnership.
  • Build and nurture long-term customer relationships, ensuring high satisfaction and engagement.
  • Proactively identify customer needs and opportunities for upselling to enhance their experience.
  • Serve as the voice of the customer within HyperIn, bringing in valuable insights, wishes, and feedback to improve our product and services.

What You'll Do

  • Work closely with internal teams to resolve customer issues and provide solutions.
  • Identify opportunities for growth and improvement, working with the sales team to upsell and cross-sell products and services.
  • Provide exceptional customer service and support, ensuring customer satisfaction and retention.
  • Maintain accurate records and reports, tracking customer interactions and outcomes.


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