Support Services Representative

2 days ago


Espoo, Uusimaa, Finland Enfuce Full time
What We Do
  • Manage and resolve customer inquiries through the ticketing system, ensuring prompt responses and resolutions, adhering to agreed service level agreements (SLAs)
  • Monthly reporting tasks such as dispute reporting, digital wallet reporting, and SLA reporting
  • Dispute case handling, reporting, and consultation in adherence to regulatory requirements
  • Train and consultation for customers on self-service tools and effective tool usage
  • Continuously improving ways of working, leveraging AI, automating tasks, and developing self-service capabilities


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