
Customer Support Liaison
3 days ago
EcoOnline is a leading global tech company dedicated to creating meaningful impact and driving positive change. Our mission is to protect people and the planet by building and deploying transformative software solutions that empower businesses to mitigate risks and create safer, healthier workplaces.
Job Summary
We are seeking an experienced Customer Support Liaison to join our growing team of experts in delivering exceptional support services to our valued clients. As a key member of our support team, you will play a vital role in ensuring timely and effective resolution of customer inquiries, complaints, and technical issues across various communication channels. Your primary objective will be to provide unparalleled support services, maintaining high customer satisfaction levels while promoting a culture of collaboration and open communication within the support team and with other departments.
Key Responsibilities:
- Ensure timely and effective resolution of customer inquiries, complaints, and technical issues across various communication channels.
- Promote a culture of collaboration and open communication within the support team, as well as with other departments.
- Demonstrate the capacity to perform effectively and maintain composure in high-pressure situations, ensuring timely and efficient resolution of customer issues.
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Customer Support Representative
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