
Service Desk Analyst
22 hours ago
Job Title
Process Expert
Competencies
- Language Skills: English
- Language Skills: Swedish
- IT IS_Service Desk
Location
Fin-Helsinki
Experience Range
4-6 Years
Salary Bill Rate
As per market rate
Non-English Language Dependency
English & Swedish
Remote Working
Onsite
Contract Duration
6-12 Months (B2B/ Freelance contract)
Job Description
As a Service Desk Analyst, you will act as the first and single point of contact for all IT-related issues. Your responsibilities will include:
- Dealing with incoming calls (Phone/Email/Web and Chat) in a professional, courteous manner.
- Correctly logging incidents/requests, categorizing, and prioritizing them.
- Utilizing ITSM tools to document and manage incidents.
- Performing initial triage and assigning incidents to the correct team (if not First Time Fix).
- Ensuring all incidents/requests are progressed and cleared within SLA.
- Escalating to other internal and external teams as appropriate.
- Managing incidents through their entire lifecycle from the first point of contact through to resolution.
- Proactively keeping the customer informed of progress.
- Diagnosing and resolving problems to the customer's satisfaction.
- Maintaining and developing own knowledge and skills to assist with first-time fault resolution.
- Identifying and escalating repeat issues or service risks into service management teams.
- Sharing knowledge with team colleagues and conducting training sessions for new hires.
- Creating knowledge items for the desk in collaboration with L2 teams.
- Managing end-user escalations using escalation management guidelines.
Must Have Language Skills: English and Swedish
#J-18808-Ljbffr-
Service Desk Operations Specialist
17 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob SummaryWe are seeking a highly skilled IT professional to fill the position of Service Desk Analyst.Acting as the primary point of contact for all IT-related issues.Managing incidents from initiation to resolution.Collaborating with internal teams to resolve complex issues.Providing training and knowledge-sharing sessions to colleagues.Maintaining...
-
Information Technology Service Desk
22 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeHello,I hope you are doing good.Position – IT Service DeskLocation – Helsinki, FinlandExperience - 5+ YearsDuration - 6 months Contract, It's extendable.Job DescriptionAs a Service Desk analyst, you will act as a first and single point of contact for all IT related issues. Responsibilities include:Dealing with incoming calls (Phone / Email / Web and...
-
Help Desk Professional
16 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeUbique Systems is a leading provider of innovative IT solutions. We are currently looking for a Help Desk Professional to join our team and contribute to delivering exceptional customer experiences.The Service Desk Analyst will:Engage with customers through various channels (phone, email, web, chat) to resolve their IT-related queries.Log and prioritize...
-
Service Desk Technician
16 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeWe are seeking a highly skilled Service Desk Technician to join our team at Ubique Systems. As a key member of our support team, you will be responsible for ensuring seamless IT operations.The job description includes:Fielding incoming calls, emails, web, and chat inquiries in a professional and courteous manner.Efficiently logging and categorizing...
-
Technical Help Desk Associate
16 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeUbique Systems is committed to providing exceptional IT support to our customers. We are looking for a Technical Help Desk Associate who can effectively communicate technical information to non-technical users.The Service Desk Technician will be responsible for:Responding to incoming queries via phone, email, web, and chat channels.Logging and categorizing...
-
Help Desk Expert
17 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob DescriptionThe Service Desk Operations Specialist will be responsible for handling customer inquiries and providing technical support across various channels.Key Responsibilities:Responding to customer requests in a timely and professional manner.Managing incidents from initiation to resolution.Escalating complex issues to senior technicians.Maintaining...
-
IT Support Specialist
16 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeAt Ubique Systems, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will possess excellent communication skills and the ability to provide top-notch support to our customers.The Service Desk Analyst will serve as the primary point of contact for all IT-related issues. Responsibilities include:Handling incoming calls,...
-
Pricing Analyst Specialist
2 days ago
Helsinki, Uusimaa, Finland Cargotec Full timeJob OverviewWe are seeking a highly skilled Pricing Analyst to support our ambitious projects in HIAB's Services division, leveraging technical expertise in BigQuery. This temporary full-time position is based in Helsinki, Finland or Europe.
-
Business Analyst Trainee
3 days ago
Helsinki, Uusimaa, Finland Vaisala Full timeWe are looking for a highly analytical individual to join our team at Vaisala headquarters in Finland. As a Business Analyst Trainee, you will play a key part in designing and documenting a standardized system for tracking knowledge levels and structuring employee training.Vaisala is a global leader in measurement instruments and intelligence helping...
-
Business Intelligence Analyst
6 days ago
Helsinki, Uusimaa, Finland aTalent Recruiting Oy Full timeCompany OverviewSampo Group is a leading insurance and financial services provider in the Nordics, with a strong focus on delivering high-quality management reporting, forecasts, and financial planning to its top management and board of directors.The company's Group Control team plays a crucial role in providing comprehensive investment reports and insights...
-
Food Service Director
5 days ago
Helsinki, Uusimaa, Finland Huuva Full timeSalary and BenefitsWe offer a competitive salary and a unique opportunity to learn new things together with our Michelin-trained chefs and data analysts.Job DescriptionAs a Venue Manager, you will be responsible for maintaining high quality standards in both food and management. You will lead the establishment in day-to-day operations, including inventory...
-
Logistics Coordinator
6 days ago
Helsinki, Uusimaa, Finland Vaisala Full timeJob Overview:Vaisala is seeking a Material Handler Trainee to join our Logistics team. This temporary position offers an opportunity to gain experience in warehouse operations and contribute to the company's success.Key Responsibilities:The role involves receiving, shelving, picking, and serving in-house customers. The Material Handler will work in two...
-
Software Development Trainee
5 days ago
Helsinki, Uusimaa, Finland Futurice Full timeFuturice Managed Services TeamWe're always happy to hear from people who are eager to learn and grow, and share our values.This position is an excellent opportunity for individuals who are looking to launch their career as a software development trainee in the managed services team.Our team consists of two functional areas: DevOps, focused on application...
-
Business Data Strategist
3 days ago
Helsinki, Uusimaa, Finland Cargotec Oyj Full timeCompany Overview:Cargotec Oyj is a pioneering company that writes its success story, shaping the industry with class-leading products, intelligent services, and innovative digital solutions. The world in which we operate is constantly changing.We are seeking a Business Insight Developer to join our digital organisation data team. As a key member, you will be...
-
Helsinki, Uusimaa, Finland Nordea Bank Norge ASA Full timeJob ID:28163At Nordea, we are dedicated to making a positive change in the world by building the next-generation platform to prevent money from flowing into illegal activities such as terrorist financing, corruption, drug smuggling, tax evasion, and human trafficking. We are seeking talented individuals who are passionate about leveraging data to combat...
-
Business Development Strategist
3 days ago
Helsinki, Uusimaa, Finland Borderless Capital Full timeRole OverviewWe are seeking a highly skilled Business Development Associate to join our Partner Success Team in Helsinki. The ideal candidate will have 3+ years of experience in business development, account management, or sales, with a proven track record of success.This role requires strong analytical and detailed thinking skills, as well as excellent...
-
Corporate Finance Specialist
1 day ago
Helsinki, Uusimaa, Finland Nordic Growth Full timeAt Nordic Growth, we are seeking an experienced Mergers and Acquisitions Director to join our team. This is a key role in further strengthening our M&A capabilities.We offer:Responsibility of managing complex M&A projects from start to finishA dedicated sales team providing strong deal flowAccess to established processes and professional analyst...
-
Sales and Partnership Executive
3 days ago
Helsinki, Uusimaa, Finland Borderless Capital Full timeAbout the RoleAs a Business Development Associate, you will play a key role in fostering positive merchant relationships and preventing churn. You will work end-to-end with strategic new sales opportunities, negotiations, and closing new merchant contracts.You will be supported by your local team and will have the opportunity to develop professionally and...
-
Senior Credit Analyst
6 days ago
Helsinki, Uusimaa, Finland Alisa Pankki Oyj | Alisa Bank Plc Full timeWe are looking for a highly skilled and motivated Quantitative Finance Professional to join our credit risk modelling team at Alisa Bank Plc. As a key member of our risk management function, you will play a critical role in developing and maintaining the bank's rating and credit loss models.About the Role:This is an exciting opportunity to join a dynamic...
-
Business Insight Developer
22 hours ago
Helsinki, Uusimaa, Finland Cargotec Full timeAs pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Together, we keep everyday life moving to build a better tomorrowWe are looking to hire a Business...