
Technical Help Desk Associate
1 day ago
Ubique Systems is committed to providing exceptional IT support to our customers. We are looking for a Technical Help Desk Associate who can effectively communicate technical information to non-technical users.
The Service Desk Technician will be responsible for:
- Responding to incoming queries via phone, email, web, and chat channels.
- Logging and categorizing incidents/requests accurately.
- Utilizing ITSM tools and documenting standard operating procedures.
- Triage and assignment of incidents to relevant teams, following established protocols.
- Coordinating with internal teams to resolve incidents within agreed-upon SLAs.
- Providing proactive updates to customers regarding incident status.
- Demonstrating problem-solving skills to resolve customer issues efficiently.
- Maintaining and expanding technical expertise for effective first-line resolution.
- Collaborating with colleagues to foster a culture of knowledge sharing and skill development.
- Developing and maintaining comprehensive Knowledge Articles in collaboration with L2 teams.
- Implementing efficient escalation procedures to ensure timely resolution of complex issues.
English and Swedish language proficiency is mandatory.
This is an exciting opportunity to join a dynamic organization and contribute to delivering exceptional IT services.
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