
Service Desk Technician
21 hours ago
We are seeking a highly skilled Service Desk Technician to join our team at Ubique Systems. As a key member of our support team, you will be responsible for ensuring seamless IT operations.
The job description includes:
- Fielding incoming calls, emails, web, and chat inquiries in a professional and courteous manner.
- Efficiently logging and categorizing incidents/requests, applying proper prioritization.
- Leveraging ITSM tools and documenting workflows to maintain high-quality support standards.
- Triage and assigning incidents to relevant teams according to established procedures.
- Working closely with internal teams to resolve incidents within agreed-upon SLAs, escalating when necessary.
- Communicating proactively with customers regarding incident status and resolution progress.
- Employing effective problem-solving techniques to resolve customer issues promptly.
- Continuously updating and refining technical expertise for enhanced first-line resolution capabilities.
- Collaborating with peers to promote a culture of knowledge sharing and continuous learning.
- Developing and maintaining rich Knowledge Articles in conjunction with L2 teams.
- Designing and implementing efficient escalation processes to address complex issues.
An excellent command of both English and Swedish languages is essential.
This role offers a unique chance to be part of a forward-thinking organization dedicated to delivering top-tier IT services.
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Help Desk Expert
22 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob DescriptionThe Service Desk Operations Specialist will be responsible for handling customer inquiries and providing technical support across various channels.Key Responsibilities:Responding to customer requests in a timely and professional manner.Managing incidents from initiation to resolution.Escalating complex issues to senior technicians.Maintaining...
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Technical Help Desk Associate
21 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeUbique Systems is committed to providing exceptional IT support to our customers. We are looking for a Technical Help Desk Associate who can effectively communicate technical information to non-technical users.The Service Desk Technician will be responsible for:Responding to incoming queries via phone, email, web, and chat channels.Logging and categorizing...
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Service Desk Analyst
1 day ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob TitleProcess ExpertCompetenciesLanguage Skills: EnglishLanguage Skills: SwedishIT IS_Service DeskLocationFin-HelsinkiExperience Range4-6 YearsSalary Bill RateAs per market rateNon-English Language DependencyEnglish & SwedishRemote WorkingOnsiteContract Duration6-12 Months (B2B/ Freelance contract)Job DescriptionAs a Service Desk Analyst, you will act as...
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Service Desk Operations Specialist
22 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeJob SummaryWe are seeking a highly skilled IT professional to fill the position of Service Desk Analyst.Acting as the primary point of contact for all IT-related issues.Managing incidents from initiation to resolution.Collaborating with internal teams to resolve complex issues.Providing training and knowledge-sharing sessions to colleagues.Maintaining...
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Information Technology Service Desk
1 day ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeHello,I hope you are doing good.Position – IT Service DeskLocation – Helsinki, FinlandExperience - 5+ YearsDuration - 6 months Contract, It's extendable.Job DescriptionAs a Service Desk analyst, you will act as a first and single point of contact for all IT related issues. Responsibilities include:Dealing with incoming calls (Phone / Email / Web and...
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Help Desk Professional
21 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeUbique Systems is a leading provider of innovative IT solutions. We are currently looking for a Help Desk Professional to join our team and contribute to delivering exceptional customer experiences.The Service Desk Analyst will:Engage with customers through various channels (phone, email, web, chat) to resolve their IT-related queries.Log and prioritize...
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Refurbishment Technician
10 hours ago
Helsinki, Uusimaa, Finland Starship Technologies Full timeStarship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day....
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Network Support Technician
6 days ago
Helsinki, Uusimaa, Finland Tech Domain Full timeTech Domain is looking for an experienced Network Support Technician to provide technical support to our clients in their area. This is a great opportunity to work with our team and contribute to the success of our company.The successful candidate will be responsible for:Providing onsite technical support to clientsInstalling and replacing hardware...
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Laboratory Technician in Molecular Oncology
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IT Support Specialist
21 hours ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeAt Ubique Systems, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will possess excellent communication skills and the ability to provide top-notch support to our customers.The Service Desk Analyst will serve as the primary point of contact for all IT-related issues. Responsibilities include:Handling incoming calls,...
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Onsite IT Trainee
6 days ago
Helsinki, Uusimaa, Finland Cargotec Oyj Full timeJob DescriptionWe are seeking an experienced and 'hands-on' IT support specialist to join our End User Services team as a helping hand for our Onsite IT technician. The ideal candidate will work in an international environment, collaborating closely with our outsourcing partners to ensure top-notch end-user support and enhance the overall user experience.
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Logistics Coordinator
6 days ago
Helsinki, Uusimaa, Finland Vaisala Full timeJob Overview:Vaisala is seeking a Material Handler Trainee to join our Logistics team. This temporary position offers an opportunity to gain experience in warehouse operations and contribute to the company's success.Key Responsibilities:The role involves receiving, shelving, picking, and serving in-house customers. The Material Handler will work in two...
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Software Development Trainee
5 days ago
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Quality Control
2 hours ago
Helsinki, Uusimaa, Finland Nanoform Full timeAbout NanoformNanoform is an innovative drug particle engineering and nanotechnology company listed on the Premier-segment of Nasdaq First North Growth Market in Helsinki and Stockholm. Nanoform works together with pharma and biotech partners globally to reduce attrition in clinical trials and enhance their molecules' formulation performance through its...
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Hardware and Network Expert
6 days ago
Helsinki, Uusimaa, Finland Tech Domain Full timeWe are looking for an experienced Hardware and Network Expert to join our team at Tech Domain. As an onsite IT & Network Support Engineer/Technician, you will be responsible for providing technical support to our clients in their area.Your responsibilities will include:Providing technical support to clientsInstalling and replacing hardware components (e.g.,...
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Technical IT Support Specialist
7 days ago
Helsinki, Uusimaa, Finland Tech Domain Full timeWe are seeking an IT & Network Support Engineer/Technician to support our organization's operations. As a contractor, you will be responsible for providing on-site technical assistance to clients in various areas. Your expertise will be crucial in resolving technical issues related to IT and networking.The scope of the project includes:L1 & L2 IT/Networking...
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CPQ Solution Coordinator
2 hours ago
Helsinki, Uusimaa, Finland Cargotec Oyj Full timeAs pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Hiab is seeking a CPQ Solution Coordinator. The CPQ Solution Coordinator holds a critical position...