Business Solution Owner, Customer Services

3 days ago


Helsinki, Uusimaa, Finland Vaisala Full time

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Business Solution Owner, Customer Services

We are looking for a Business Solution Owner, Customer Service to join our Sales and Customer Service team in the Digital Excellence organization at Vaisala headquarters in Vantaa, Finland. This position is a maternity leave replacement which will start soonest and continue at least until the end of the year 2026.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, wind farms, and laboratories to airports, the Arctic, and even the surface of Mars. Vaisala was recognized by Time Magazine in 2025 as among the world's best companies for Sustainable Growth. Our team of over 2,300 experts from 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

What's your role?

You will be part of our Digital Excellence organization's Sales and Customer Service team of five seasoned professionals. Together with the team, you will have an excellent opportunity to develop 'Customer Service' services on the Salesforce platform within Vaisala. You will manage the lifecycle of the Salesforce 'Customer Service' services from strategy to execution, ensuring it supports Service Delivery processes and enhances productivity. Our customer satisfaction survey tool will also be included in your responsibilities.

In this role, you will work in close cooperation with Salesforce Service Cloud's Product Owner, Vaisala business and/or process owners, Key Users, the Digital Excellence organization, and Salesforce Service Cloud's external developers and consultants. You will report to the Business Solution Manager.

Your responsibilities include:

  • Develop, document, unit test, and validate solutions for production deployment.
  • Facilitate solution development roadmap with the business.
  • Analyze, document, and coordinate development requirements with the business and 3rd parties.
  • Share industry best practices with business stakeholders.

What will you bring?

  • 3+ years of experience managing, optimizing, and developing Salesforce Service Cloud and Case Management, preferably in a global environment, with a focus on service process improvement and technology solutions.
  • BSc or MSc in Business Administration, Information Technology, Engineering, or a related field, with training in Salesforce, system integrations, and business process understanding.
  • Expertise in Salesforce Service Cloud, Case Management, and Admin skills; APEX coding & AI knowledge are a plus.
  • Strong analytical, troubleshooting, and solution design skills with an understanding of customer service processes.
  • Experience in cross-functional collaboration and stakeholder influence.
  • Knowledge of agile methodologies with strong communication, presentation, documentation, project, and time management skills.
  • Strong proficiency in English, knowledge of other languages seen as a plus.

For additional information, please contact Business Solution Manager, Lotta-Riina Sivula, at lotta-riina.sivula@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on March 23rd, 2025 via the application form.

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