Product Manager, Outbound

3 days ago

Helsinki, Uusimaa, Finland LeadDesk Full time

Ready to drive successful product delivery and maximize value for LeadDesk's customers?

Nice to meet you I'm Laura from the Talent team at LeadDesk. Together with Stefano, our Head of Product, we're expanding our Product team in Helsinki.

With this exciting growth, we are on the lookout for a passionate Product Manager to join our team and drive the evolution of our product offerings.

Role overview
  • As a Product Manager, you will play a pivotal role in shaping the future of our mission-critical CCaaS (Contact Center as a Service) solutions.
  • You will be responsible for driving product outcomes that align with both customer needs and business objectives.
  • Specifically, you will manage the Outbound product, our solution for Outbound Call centers.
  • It's no easy feat - be prepared to roll up your sleeves and get your hands dirty.
What's In It For You
  • This is a pivotal role that will significantly influence the strategic direction of LeadDesk's product offerings. You will play a key role in delivering complex products more systematically, faster, and with greater impact.
  • You'll be at the forefront of product development, working closely with cross-functional teams to ensure alignment with our strategic vision.
  • Opportunity to enhance your product management skills and advance your career in a dynamic and fast-paced environment.
  • Flexible office hours and a hybrid work model: Enjoy a mix of remote and onsite work (3 days a week) at our Helsinki office.
  • Join a publicly listed SaaS company that develops its own technology and is committed to innovation.
  • Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting.
What you can expect as the Product Manager, Outbound at LeadDesk
  • Define and Drive Features: You'll translate high-level business requirements into detailed features. While you'll define what needs to be done, you'll also collaborate with the engineering team to ensure seamless implementation.
  • Backlog Prioritization: You'll evaluate and prioritize product backlog items by assessing key risks such as value, usability, feasibility, and business viability. Make data-driven decisions to maximize product impact and customer satisfaction.
  • Ownership of Product Outcomes: You'll lead the development of product strategies that ensure viability, usability, and value. You will assess market trends, customer feedback, and business requirements to guide the product roadmap.
  • Cross-Functional Collaboration: You'll work closely with product designers to craft exceptional user experiences, with technical people to ensure the feasibility of solutions and with sales and marketing to define how to launch and sell your product. You'll need to communicate effectively across departments to ensure alignment and clarity.
What success looks like in this role in the first 12 months
  • 2 months: You've gained a comprehensive understanding of the product's features, functionalities, and user experience, enabling informed decision-making.
  • 3 months: You've identified and built relationships with key stakeholders across various departments, including R&D, marketing, sales, and customer care, to foster collaboration and alignment.
  • 6 months: You're capable of understanding and articulating the Outbound product strategy and can develop it further.
  • 8-12 months: You've established yourself as a key decision-maker within the product team, influencing product direction and prioritization effectively.
This is where the match happens
  • Passionate about building products that solve real-world problems for both customers and businesses, this is the first and most important quality we look at.
  • Understanding of how B2B SaaS products are built, with experience in software development processes.
  • Previous experience with outbound sales software products.
  • Great communication and negotiation skills.
  • Knowledge of data analytics, customer insights, and stakeholder management.
  • Fluency in English.
  • Previous (min. 2-3 years') experience as a Product Manager, preferably in the CCaaS, SaaS, or related technology sectors.
  • If you are coming from other walks of life, here's other previous positions that can make you a good candidate: Product Owner, Technical Project Manager, Customer Success Manager, Business Analyst, Solutions Architect/Consultant, Engineering Manager, Lead Developer.
Practicalities
  • Your location: Helsinki Metropolitan area (we do not support with relocation or visa sponsorship).
  • A valid Work permit in Finland.
  • Start date: April/May 2025 (or as soon as possible).
  • Work model: Hybrid.
  • Working hours: flexible.
  • Employment: Full-time and permanent.
  • Compensation: EUR 5000 per month + EUR 1000 BSC per month (bonus payout cycle quarterly).
What's next?

Please submit your application by April 13th 2025, at the latest. Please note that we process applications and proceed with recruitment for suitable candidates during the application period, so please act quickly.

For more information, please reach out to Laura from the Talent team by email: laura.honkanen (at) leaddesk.com. LinkedIn works, too

LeadDesk briefly

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive) ownership from day 1.

We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.

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