Service Desk Operations Leader

About the Role:We are looking for a seasoned IT professional with extensive experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment. The ideal candidate will have strong ServiceNow skills, including knowledge of the incident management capability and data model on a high level.The selected...

About UsWe are Wärtsilä, a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe.We value diversity and are committed to supporting an inclusive work...

OverviewThe role of the Service Manager, End User Services is to lead our Global IM Service Desk. The Service Desk is fully outsourced and is currently undergoing a transformative journey driven by cutting-edge automation, AI, and superior customer experiences. This forward-thinking approach is designed to deliver exceptional customer service and elevate...

About the JobWe are seeking a skilled Service Manager, End User Services to join our team. The successful candidate will have a proven track record in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment. Strong knowledge of IT Service Management and related frameworks such as ITIL and Agile is also...

Job Description:We are seeking a highly skilled IT Service Manager to lead our Global IM Service Desk. As the preferred candidate, you will be responsible for ensuring that service desk services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders.You will work closely with various IT teams and business...

At Wärtsilä, we are driving the decarbonisation transformation of our industries across the globe. As a forward-thinking company, we are seeking an exceptional IT Service Delivery Manager to lead our Global IM Service Desk (GSD). This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred...

We are seeking an exceptional Global IT Support Services Director to join our Global IM Service Desk (GSD) team. This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred location for this permanent position is Finland or India, with the possibility of hybrid remote work. We offer a dynamic and...

About the JobWe are looking for a Help Desk Professional to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve client inquiries and issues in a timely and professional mannerProvide technical guidance...

Key Responsibilities:Manage the Global IM Service Desk to deliver exceptional customer service and elevate satisfaction to new heights.Work closely with various IT teams and business stakeholders to ensure seamless support and efficient service delivery.Lead the development of strategic plans and initiatives to drive innovation and accelerate growth of...

About the TeamOur Service Desk gang is a dynamic and supportive team that thrives on collaboration and innovation. As a member of our team, you will have the opportunity to work with experienced professionals who share your passion for delivering exceptional customer service.We believe in fostering a culture of inclusivity, diversity, and continuous...

As a forward-thinking company, Wärtsilä is shaping the decarbonisation transformation of our industries across the globe. We are seeking an experienced Technology Infrastructure Management Expert to join our Global IM Service Desk (GSD) team.This role requires strong technical expertise, excellent communication, and performance management abilities.About...

We are looking for a dynamic leader to manage our Content Management Spare Part Information department in the Lifecycle Data Operations CoE. As the manager, you will lead two teams: one for 4-Stroke Engines and another for Auxiliaries & Environmental Products.The ideal candidate will have extensive experience in technical documentation, especially with spare...

ResponsibilitiesThe Turbocharger Operations Specialist will be responsible for ensuring the performance of Wärtsilä 4-stroke engine turbochargers, providing technical support to both external and internal customers throughout the product lifecycle.Main Tasks:Provide technical support for and ensure performance of Wärtsilä 4-stroke engine...

Requirements:M.Sc. or B.Sc in Information Technology, Computer Science, Business Administration, or a related field.At least 8 years of experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment.Strong ServiceNow skills, including knowledge of the incident management capability and data model...

At Wärtsilä Corporation, we are shaping the decarbonisation transformation of our industries across the globe. Our team of 18,000 professionals, in more than 200 locations in 79 countries, work together to provide innovative technologies and lifecycle solutions for the marine and energy markets.Job DescriptionWe are now looking for a dynamic Manager to...

Job DescriptionThe position of Custome Account Manager is open at Vestas, a global leader in the renewable energy industry. In this role, you will be responsible for managing business relationships with customers and ensuring high customer satisfaction while maximizing revenue.You will act as the main contact for your customers, communicating internally...

About the Job DescriptionThis role involves providing IT support to corporate customers, working closely with internal stakeholders to identify and resolve technical issues. The successful candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric mindset.Key Skills and Qualifications:Strong understanding of IT...

About the RoleWe are seeking a skilled IT Support Specialist to join our team. As a key member of our Service Desk gang, you will be responsible for receiving and solving IT problems of corporate customers on a daily basis in Finnish, Swedish, and English.You will have the opportunity to work with a knowledgeable and encouraging work community as part of a...

Wärtsilä Corporation is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe.We are now looking for a Senior Change Management Engineer to join our...

At Wärtsilä Corporation, we are leaders in marine technology and driving the industry's transformation towards a sustainable future. Our wide portfolio and service network enable us to deliver integrated products and solutions that enhance our customers' businesses.We want to create an interconnected and cleaner maritime future through innovation in...