End User Service Desk Team Lead

About the JobWe are seeking a skilled Service Manager, End User Services to join our team. The successful candidate will have a proven track record in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment. Strong knowledge of IT Service Management and related frameworks such as ITIL and Agile is also...

OverviewThe role of the Service Manager, End User Services is to lead our Global IM Service Desk. The Service Desk is fully outsourced and is currently undergoing a transformative journey driven by cutting-edge automation, AI, and superior customer experiences. This forward-thinking approach is designed to deliver exceptional customer service and elevate...

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We value diversity and are committed to supporting an inclusive work community. Our team of 17,800 professionals works together to shape the decarbonisation transformation of our industries across the globe.We are seeking an experienced Service...

About the Role:We are looking for a seasoned IT professional with extensive experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment. The ideal candidate will have strong ServiceNow skills, including knowledge of the incident management capability and data model on a high level.The selected...

Key Responsibilities:Manage the Global IM Service Desk to deliver exceptional customer service and elevate satisfaction to new heights.Work closely with various IT teams and business stakeholders to ensure seamless support and efficient service delivery.Lead the development of strategic plans and initiatives to drive innovation and accelerate growth of...

At Wärtsilä, we are driving the decarbonisation transformation of our industries across the globe. As a forward-thinking company, we are seeking an exceptional IT Service Delivery Manager to lead our Global IM Service Desk (GSD). This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred...

We are seeking an exceptional Global IT Support Services Director to join our Global IM Service Desk (GSD) team. This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred location for this permanent position is Finland or India, with the possibility of hybrid remote work. We offer a dynamic and...

Job Description:We are seeking a highly skilled IT Service Manager to lead our Global IM Service Desk. As the preferred candidate, you will be responsible for ensuring that service desk services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders.You will work closely with various IT teams and business...

About the JobWe are looking for a Help Desk Professional to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve client inquiries and issues in a timely and professional mannerProvide technical guidance...

As a forward-thinking company, Wärtsilä is shaping the decarbonisation transformation of our industries across the globe. We are seeking an experienced Technology Infrastructure Management Expert to join our Global IM Service Desk (GSD) team.This role requires strong technical expertise, excellent communication, and performance management abilities.About...

Requirements:M.Sc. or B.Sc in Information Technology, Computer Science, Business Administration, or a related field.At least 8 years of experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment.Strong ServiceNow skills, including knowledge of the incident management capability and data model...

About the TeamOur Service Desk gang is a dynamic and supportive team that thrives on collaboration and innovation. As a member of our team, you will have the opportunity to work with experienced professionals who share your passion for delivering exceptional customer service.We believe in fostering a culture of inclusivity, diversity, and continuous...

About the RoleWe are seeking a skilled IT Support Specialist to join our team. As a key member of our Service Desk gang, you will be responsible for receiving and solving IT problems of corporate customers on a daily basis in Finnish, Swedish, and English.You will have the opportunity to work with a knowledgeable and encouraging work community as part of a...

Join Wärtsilä as a Senior Data Operations Manager and play a crucial role in shaping the company's digital transformation journey.About the RoleThis is an exceptional opportunity to leverage your expertise in data management and operations to drive business growth and improvement.As a member of the Lifecycle Data Operations Centre of Excellence, you will...

About the OpportunityWe are seeking a Technical Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical assistance to clients via phone, email, or in-personTroubleshoot and resolve complex technical issuesDocument and...

We are seeking a highly skilled and motivated individual to join our Special Task department as a Blade Technician.As a Blade Technician, you will be responsible for working with repair of wind turbine blades, up tower and on the ground. This requires a strong background in mechanics or machinery, as well as excellent communication and teamwork skills.Our...

Sustainability and innovation are core values at Wärtsilä Corporation, and we are constantly seeking ways to reduce our environmental impact and improve our operations.We are currently seeking a highly skilled Functional Safety Manager to join our T&V Test Services, Emissions & Automation team in Vaasa, Finland.In this role, you will be responsible for...

About the Job DescriptionThis role involves providing IT support to corporate customers, working closely with internal stakeholders to identify and resolve technical issues. The successful candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric mindset.Key Skills and Qualifications:Strong understanding of IT...

Our CultureWe value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.As a part of our dynamic and collaborative Service Integration and Management team, you will have the opportunity to work with...

Join Our TeamAs a summer trainee, you will be an integral part of our sales and customer service team. Your role will involve supporting our sales efforts, providing excellent customer service, and developing business relationships. We value a can-do attitude, a positive approach to tasks, and a strong desire to learn.We offer a supportive and collaborative...