
Technology Infrastructure Management Expert
5 days ago
As a forward-thinking company, Wärtsilä is shaping the decarbonisation transformation of our industries across the globe. We are seeking an experienced Technology Infrastructure Management Expert to join our Global IM Service Desk (GSD) team.
This role requires strong technical expertise, excellent communication, and performance management abilities.
About the Role:
- Design and implement effective technology infrastructure management strategies to ensure seamless support every step of the way.
- Manage service performance, ensuring continuous improvement in service delivery.
- Collaborate with various IT teams and business stakeholders to ensure successful project implementation.
Requirements:
- M.Sc. or B.Sc in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment.
- Strong technical expertise in IT Service Management and related frameworks (e.g. ITIL, Agile).
Qualifications:
- Excellent communication and performance management skills.
- Strong technical expertise in IT Service Management and related frameworks.
- Customer-centric, proactive, and development-oriented mindset.
- Capability to prioritize and work under pressure.
- Technical expertise in designing and implementing effective technology infrastructure management strategies.
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