Global IT Service Desk Manager

OverviewThe role of the Service Manager, End User Services is to lead our Global IM Service Desk. The Service Desk is fully outsourced and is currently undergoing a transformative journey driven by cutting-edge automation, AI, and superior customer experiences. This forward-thinking approach is designed to deliver exceptional customer service and elevate...

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We value diversity and are committed to supporting an inclusive work community. Our team of 17,800 professionals works together to shape the decarbonisation transformation of our industries across the globe.We are seeking an experienced Service...

We are seeking an exceptional Global IT Support Services Director to join our Global IM Service Desk (GSD) team. This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred location for this permanent position is Finland or India, with the possibility of hybrid remote work. We offer a dynamic and...

Job Description:We are seeking a highly skilled IT Service Manager to lead our Global IM Service Desk. As the preferred candidate, you will be responsible for ensuring that service desk services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders.You will work closely with various IT teams and business...

At Wärtsilä, we are driving the decarbonisation transformation of our industries across the globe. As a forward-thinking company, we are seeking an exceptional IT Service Delivery Manager to lead our Global IM Service Desk (GSD). This role requires strong leadership skills, excellent communication, and performance management abilities.The preferred...

About UsWe are Wärtsilä, a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe.We value diversity and are committed to supporting an inclusive work...

About the JobWe are seeking a skilled Service Manager, End User Services to join our team. The successful candidate will have a proven track record in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment. Strong knowledge of IT Service Management and related frameworks such as ITIL and Agile is also...

As a forward-thinking company, Wärtsilä is shaping the decarbonisation transformation of our industries across the globe. We are seeking an experienced Technology Infrastructure Management Expert to join our Global IM Service Desk (GSD) team.This role requires strong technical expertise, excellent communication, and performance management abilities.About...

About the JobWe are looking for a Help Desk Professional to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve client inquiries and issues in a timely and professional mannerProvide technical guidance...

Key Responsibilities:Manage the Global IM Service Desk to deliver exceptional customer service and elevate satisfaction to new heights.Work closely with various IT teams and business stakeholders to ensure seamless support and efficient service delivery.Lead the development of strategic plans and initiatives to drive innovation and accelerate growth of...

Our CultureWe value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.As a part of our dynamic and collaborative Service Integration and Management team, you will have the opportunity to work with...

Requirements:M.Sc. or B.Sc in Information Technology, Computer Science, Business Administration, or a related field.At least 8 years of experience in managing a Global IT Service Desk or End-user support services in a large and complex multivendor environment.Strong ServiceNow skills, including knowledge of the incident management capability and data model...

Job DescriptionThe position of Custome Account Manager is open at Vestas, a global leader in the renewable energy industry. In this role, you will be responsible for managing business relationships with customers and ensuring high customer satisfaction while maximizing revenue.You will act as the main contact for your customers, communicating internally...

About the TeamOur Service Desk gang is a dynamic and supportive team that thrives on collaboration and innovation. As a member of our team, you will have the opportunity to work with experienced professionals who share your passion for delivering exceptional customer service.We believe in fostering a culture of inclusivity, diversity, and continuous...

About ABB MotionWe deliver pioneering technology, products, and solutions to industrial customers, focusing on energy efficiency, safety, reliability, and process control. Our portfolio includes motors, generators, and drives for various applications across industries.Key ResponsibilitiesThis role requires strategic collaboration with various stakeholders,...

About the Job DescriptionThis role involves providing IT support to corporate customers, working closely with internal stakeholders to identify and resolve technical issues. The successful candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric mindset.Key Skills and Qualifications:Strong understanding of IT...

As a Global Procurement Specialist at Wärtsilä, you will play a vital role in shaping the decarbonisation transformation of our industries across the globe. Your primary responsibility will be to ensure the timely and cost-effective availability of main equipment and materials for energy storage projects.Key performance indicators include achieving...

At Wärtsilä Corporation, we are driven by our vision of enabling sustainable societies through innovation in technology and services.We are a world leader in marine technology and a leading industry partner for customers in the future. With our extensive portfolio and global service network, we deliver efficient, safe, and sustainable integrated products...

About the PositionWe are seeking an experienced Manager, Management Systems to join our team working towards a sustainable future. As a key member of our organization, you will be responsible for ensuring customer expectations and regulatory requirements are met.Your Key ResponsibilitiesMonitor customer satisfaction, nonconformities, risks, and auditing of...

About the RoleWe are seeking a skilled IT Support Specialist to join our team. As a key member of our Service Desk gang, you will be responsible for receiving and solving IT problems of corporate customers on a daily basis in Finnish, Swedish, and English.You will have the opportunity to work with a knowledgeable and encouraging work community as part of a...