Technical Support Professional

22 hours ago


Helsinki, Uusimaa, Finland Hoxhunt Full time
Job Description:
As a Senior Technical Support Engineer, you will play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime. Your responsibilities will include providing high-quality email support to customers, investigating and resolving complex technical issues, and collaborating with internal teams to automate common troubleshooting workflows and enhance support efficiency. You will also have the opportunity to lead initiatives to develop and improve AI-powered support solutions, enhancing customer self-service and operational scalability.

Key Responsibilities:
  • Provide expert-level technical support to customers via email, phone, or chat.
  • Investigate and resolve complex technical issues related to integrations, email infrastructure, and identity management.
  • Collaborate with internal teams to automate common troubleshooting workflows and enhance support efficiency.


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