
Technical Support Expert for Software Solutions
3 days ago
We are looking for a skilled Technical Support Expert for Software Solutions to strengthen our team in Helsinki. As a key player in ensuring optimal performance and services of our software applications, you will handle level 1 and level 2 technical support for the company's software applications. You will work closely with development teams on issue resolution and communicate resolutions and updates to users.
Your Key Responsibilities:
- Provide technical assistance to internal and external users, troubleshooting and resolving software-related problems.
- Collaborate with cross-functional teams to identify and implement enhancements and improvements to the software applications.
- Deliver user training and provide end-user support to help customers and internal teams understand software features and functionality.
- Escalate unresolved issues to the appropriate development teams, providing detailed information and documentation.
What We're Looking For:
- Experience in software application support or a similar technical support role is highly appreciated.
- Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with relational databases (MySQL, MariaDB) and SQL querying for troubleshooting purposes.
- Ability to manage multiple priorities in a dynamic environment and collaborate with diverse teams.
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