Technical Support Expert for Software Solutions

3 days ago


Helsinki, Uusimaa, Finland Management Events Full time
About the Role:

We are looking for a skilled Technical Support Expert for Software Solutions to strengthen our team in Helsinki. As a key player in ensuring optimal performance and services of our software applications, you will handle level 1 and level 2 technical support for the company's software applications. You will work closely with development teams on issue resolution and communicate resolutions and updates to users.

Your Key Responsibilities:
  • Provide technical assistance to internal and external users, troubleshooting and resolving software-related problems.
  • Collaborate with cross-functional teams to identify and implement enhancements and improvements to the software applications.
  • Deliver user training and provide end-user support to help customers and internal teams understand software features and functionality.
  • Escalate unresolved issues to the appropriate development teams, providing detailed information and documentation.

What We're Looking For:
  • Experience in software application support or a similar technical support role is highly appreciated.
  • Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with relational databases (MySQL, MariaDB) and SQL querying for troubleshooting purposes.
  • Ability to manage multiple priorities in a dynamic environment and collaborate with diverse teams.


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