Hotel Experience Officer

1 day ago


Helsinki, Uusimaa, Finland Royal Caribbean Group Full time

The Hotel Experience Officer is responsible for ensuring that our guests have an unforgettable experience on board our ships. This role requires a highly skilled and dedicated individual who can deliver exceptional customer service and exceed guest expectations.

Key Qualifications:
  1. Minimum one-year experience in a customer contact position within the hotel field or related industry.
  2. Proven customer service skills to interact appropriately with guests in a considerate, professional, and positive manner.
  3. Ability to communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.

Essential Skills: Strong communication, organizational skills, and effective decision-making abilities. Ability to operate basic office equipment, including telephones, computers, and copy machines.

Language Requirements:
  1. Required to speak English clearly and distinctly.
  2. Aptitude to read and write English in order to understand and interpret written procedures.
  3. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

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