Customer Service Officer

3 days ago


Helsinki, Uusimaa, Finland Timetravels Ltd Full time

FINNISH AND ENGLISH SPEAKING CUSTOMER SERVICE OFFICER

Who are we?

Timetravels is a Finland-based tour operator specialising in group travel to Finland, Scandinavia, Iceland and the Baltics. Our international team consists of young and enthusiastic travel professionals, who share the same values and desire to provide excellent service for our travellers.

What are we looking for?

We are looking for a full-time customer service officer to support both our Finnish and international customers with their requests before and after the trip. You are the right person if you like problem-solving challenges and to help other people.

Key responsibilities:

  • Send trip preparation information
  • Identify our customers' upcoming questions and solve them with excellent performance
  • Coordinate with other division members
  • Identify possible trends or issues, communicate them internally, and solve them
  • During the trips season, perform on-the-spot duties and on-call shift duties (night and weekend) when needed
  • Work from the Saariselkä area for 2-3 week periods (accommodation included)

What professional skills and experience are we looking for?

  • Fluent (B2 or higher) Finnish written and spoken is a must
  • Good analytical skills
  • Ability to work independently and stay calm in all situations
  • Proficiency in office suites, especially spreadsheets utilization

We are delighted if you also have:

  • 1 year of experience
  • Previous work experience with international customers
  • Travel experience
  • Fluency in other languages
  • Residency in Helsinki, Tampere, or Tallinn
  • Passion for writing

Availability

  • Ideally, you will join the team in May-June 2025

What do we offer?

  • Great international work community
  • Possibility to work remotely for most of the time; 3-4 trips to the office per month are expected
  • Opportunity to grow as a specialist and develop your career according to your strengths
  • Friendly, enthusiastic, and helpful team
  • Possibility to get to know the destinations we offer
  • Security of a responsible employer, based on Scandinavian rules
  • Competitive salary and benefits

How to apply

If you are interested in this position, please:

  1. Prepare your application materials:
  • Your CV - in PDF format
  • Any recommendation letters you have - in PDF format
Submit your application through the form here.

More information about the position can be inquired from customerservice@timetravels.fi or +358 4549 09 756

Seniority level

Entry level

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