Airport Lounge Experience Manager

1 day ago


Helsinki, Uusimaa, Finland Cathay Pacific Airways Ltd Full time
Job Overview

Cathay Pacific Airways Ltd is seeking a skilled and customer-focused individual to fill the role of Lounge Ambassador. As a key member of our lounge team, you will play a vital part in delivering exceptional service to our customers, ensuring their experience is memorable and aligned with our brand values.

Key Responsibilities
  • Deliver Exceptional Customer Service

You will be responsible for providing warm and professional service to our customers, adhering to company and legal standards related to service, food safety, health, and safety.

Anticipate and Meet Customer Needs

Interact with customers, anticipate their needs, and initiate conversations to build rapport and offer personalized assistance, making every moment count.

Solve Customer Inquiries and Feedback

Address customer inquiries while professionally handling feedback, complaints, and requests to improve the lounge experience, demonstrating a commitment to customer satisfaction.

Maintain a Clean and Welcoming Environment

Ensure the lounge seating area remains clean and well-maintained, stocking service counters as needed, and conducting quality control activities to maintain high standards.

Train and Develop Team Members

Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards, promoting a culture of excellence and teamwork.

Requirements
  • Right to Work in Hong Kong

Must possess the necessary documentation to work in Hong Kong.

Minimum Age Requirement

Must be at least 18 years old.

Education and Qualifications

Possession of HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage.

Language Skills

Standard of spoken/written English and Cantonese is required; Putonghua is an advantage.

Previous Experience

Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or similar capacity is an advantage.

Personal Qualities

A customer service-oriented attitude, energetic personality, attention to detail, great teamwork, ability to work under pressure, and flexibility to work on shift schedules are essential.


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