Property Management Specialist

6 hours ago


Helsinki, Uusimaa, Finland HyperIn Full time
About Your Role

As a Mall Operations Manager at HyperIn, you will play a key role in driving customer satisfaction and success. You'll work closely with our customers to understand their needs and provide tailored solutions that meet their goals.

You will be responsible for customer relationship management, implementation project management, and customer service, all working together to create outstanding customer satisfaction.

  • Main Responsibilities:
  • Customer Relationship Management & Success
    • Develop and maintain strong relationships with customers, ensuring they receive exceptional service and support.
    • Collaborate with internal teams to deliver seamless customer experiences and meet business objectives.
    • Identify opportunities to upsell and cross-sell products and services that align with customer needs.
    • Gather and share customer feedback to inform product development and improvement initiatives.
  • Implementation & Project Management
    • Lead customer implementation projects, ensuring timely and successful deployment of our solutions.
    • Manage the customer journey, from onboarding to ongoing support and success.
    • Develop and maintain self-help materials and documentation to facilitate customer adoption and success.
    • Collaborate with internal teams to resolve customer issues and ensure fast and effective problem resolution.
  • Team Leadership & Development
    • Supervise and develop the skills of your team members, ensuring they have the resources and support needed to succeed.
    • Participate in management meetings, contributing insights and input to company-wide decision-making.


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