NWE Customer Experience Manager

4 days ago


Espoo, Uusimaa, Finland HP Full time

This role requires a highly skilled sales leader who can drive best practices in customer success and position HP as a market leader with customers and business analysts. The ideal candidate should have a proven track record of driving customer satisfaction and enhancing customer experience.

Key Responsibilities:
  • Develop and own customer success management processes, including ARC goal setting, results-driven targeting, and adherence to regulatory guidelines within HP.
  • Ensure TCV to Revenue conversion is met for each client contract by the CSM team.
  • Ensure robust cost control and management is adhered to and within targets that drive operational profit.


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