
Digital Adoption Manager
7 days ago
Seaber is a Finnish-based company digitally transforming the centuries-old shipping industry with intelligent technology providing data-led decision support to optimize fleet utilization and reduce the environmental impact.
About the JobThis Customer Success & Delivery Manager role involves leading customer onboarding and implementation, guiding customers through discovery, setup, configuration, and best practices tailored to their workflows.
Responsibilities- Identify key 'aha moments' to help customers realize Seaber's value early in their journey.
- Proactively monitor usage patterns and customer feedback to address adoption challenges.
- Deliver user training, workshops, and enablement resources.
You'll work cross-functionally with product, engineering, and support teams to advocate for customer needs and ensure accounts remain in good health.
Requirements- Ability to thrive in a small-team, startup environment where priorities shift and everyone contributes.
- Excellent communication skills—you can translate technical details into customer-friendly guidance.
- A problem-solving mindset—you enjoy troubleshooting, finding solutions, and making processes better.
The ideal candidate will have some experience working with other SaaS platforms, guiding customers through onboarding and adoption projects.
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