Digital Adoption Manager

7 days ago


Espoo, Uusimaa, Finland Seaber Full time
Driving Digitalization in Shipping

Seaber is a Finnish-based company digitally transforming the centuries-old shipping industry with intelligent technology providing data-led decision support to optimize fleet utilization and reduce the environmental impact.

About the Job

This Customer Success & Delivery Manager role involves leading customer onboarding and implementation, guiding customers through discovery, setup, configuration, and best practices tailored to their workflows.

Responsibilities
  • Identify key 'aha moments' to help customers realize Seaber's value early in their journey.
  • Proactively monitor usage patterns and customer feedback to address adoption challenges.
  • Deliver user training, workshops, and enablement resources.

You'll work cross-functionally with product, engineering, and support teams to advocate for customer needs and ensure accounts remain in good health.

Requirements
  • Ability to thrive in a small-team, startup environment where priorities shift and everyone contributes.
  • Excellent communication skills—you can translate technical details into customer-friendly guidance.
  • A problem-solving mindset—you enjoy troubleshooting, finding solutions, and making processes better.

The ideal candidate will have some experience working with other SaaS platforms, guiding customers through onboarding and adoption projects.



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