Customer Experience Designer

6 days ago


Espoo, Uusimaa, Finland Fortum Full time

Fortum's Digital Customer Offering (DCO) business function is dedicated to creating superior digital offerings and experiences for our customers. We achieve this through innovative and sustainable solutions that bring together business and technology.

This role is part of our Marketing Technology Solutions unit, focusing on developing our open webpages and online sales funnel. The ideal candidate will be a skilled professional with expertise in digital development and requirements management.

Your key responsibilities will include:

  • Gathering and analyzing business requirements to ensure digital offerings meet customer needs
  • Developing use cases and user stories to support development
  • Managing multiple projects and adjusting priorities based on changing business needs

We operate within an Agile approach, taking end-to-end responsibility for our area. Our team consists of 11-15 experts with diverse competencies, working together to deliver high-quality results.

To excel in this role, you should have a Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Additionally, you should have minimum 1-2 years of experience in digital development or a similar role.



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