Omni-Channel Customer Manager

3 days ago


Espoo, Uusimaa, Finland Inter IKEA Systems B.V. Full time
Role Overview:
This senior leadership position plays a critical role in driving business growth through exceptional customer experiences across all touchpoints. The successful candidate will develop and execute strategic plans to enhance customer engagement and loyalty, leveraging data analytics to inform business decisions and drive growth.

Key Accountabilities:
  • Develop and execute strategic plans to drive business growth through exceptional customer experiences.
  • Leverage data analytics to inform business decisions and drive growth.
  • Collaborate with internal stakeholders to ensure seamless customer journeys.
  • Monitor performance metrics to optimize customer experience and business outcomes.

Requirements:
To succeed in this role, you will need:
  • A minimum of 10 years of experience in customer-facing roles or equivalent.
  • Proven ability to develop and implement strategic plans.
  • Strong leadership skills with the ability to motivate and empower teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data sets and make informed decisions.

IKEA Culture:
We value all our employees equally and strive to create an inclusive work environment where everyone feels welcome and empowered to contribute their best. We believe that diversity and inclusion are essential to driving innovation and achieving success.

About the Role:
This key leadership position is responsible for developing and executing strategic plans to drive business growth through exceptional customer experiences across all touchpoints. The successful candidate will leverage data analytics to inform business decisions and drive growth, while collaborating with internal stakeholders to ensure seamless customer journeys.

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