Solution Manager, Customer Excellence

3 days ago


Espoo, Uusimaa, Finland Accountor Software Full time

Accountor Software is a leading Finnish business software hub, providing comprehensive and mission-critical solutions in financial management, HR, payroll, and workforce management. As forerunners in our field, we empower thousands of companies to manage their businesses more efficiently Our mission for the future is to provide solutions that boost productivity for organisations through familiar, smart, and integrated experiences. Backed by deep expertise, a diverse product portfolio, and 750 skilled colleagues, we aim to become a future champion in the Nordic software industry.

For more information on our product portfolio, please visit our websites: Procountor, Mepco Total, Ecom, Isolta, Apix, eTasku.

What You'll Be Doing

Are you ready to drive innovative solutions that elevate Accountor Software's customer excellence? As a Solution Manager for Customer Excellence, you will take charge of operative planning, project and process design and deliveries as well as collaboration with key stakeholders to deliver transformative outcomes. You will execute strategic initiatives by owning and managing technologies used in Customer excellence, aligning efforts with organizational goals and business needs. You will be reporting to the Team Manager of Business Applications and your function is Business Solutions within IT area.

Developing and delivering innovative solutions is at the core of your role, as you plan, implement, and deploy scalable solutions that ensure seamless processes and outstanding user experiences. Additionally, you will drive automation to improve efficiency in customer service.

Building strong relationships with cross-functional teams is key, as you engage stakeholders, manage expectations, and ensure delivery excellence. Maintaining high-quality documentation for all projects and solutions is an integral part of your responsibilities, along with managing technical projects to ensure successful implementation. You will also oversee vendor engagements and contribute to M&A activities by evaluating and integrating new technologies and systems.

The position is full-time and permanent. You'll be part of a supportive team who are always there to support each other's professional growth. We work in a flexible hybrid model, and your team is based in Espoo, Tampere and Jyväskylä.

What We Are Looking For
  • Proven experience in leading business transformation projects in Microsoft Dynamics environment and supporting M&A activities
  • Experience with system integration and automation
  • Strong documentation, communication, and collaboration skills
  • Ability to manage costs and budgets effectively
  • Knowledge of governance and compliance standards
  • Proficiency in English and Finnish. Proficiency in Swedish is an asset.

Please note, that passing the standard security clearance vetting conducted by the Finnish Security and Intelligence Service is a requirement for employment in this position. The employer begins the security clearance process immediately after both parties have signed the employment contract.

Why Should You Choose to Work with Us?
  • We offer a balance between work and personal life. We work flexibly in a hybrid model and each team makes their own Hybrid Playbook to agree on the common ways of working. Most of your team is located at our headquarters in Espoo, but we also have locations in Turku, Tampere, Oulu, Jyväskylä, and Stockholm.
  • Our people are the best in the business. We have a truly international team of professionals who are passionate about what they do and always eager to learn and collaborate. We are proud to have around 15 nationalities under our roof and to have achieved a gender division of 50-50 in our workforce, a rare feat in the tech industry.
  • Our values – Trust, Respect, Courage, and Future. Our values build a base for all our ways of working. We want to build a safe environment of professionalism and equality, while simultaneously reaching ambitious growth targets and developing our ways of working.
Next Steps

If you would like to hear more about this position, please contact Anu Hyrskyluoto at +358503690074 between 16-17 or email anu.hyrskyluoto@finago.com

We encourage you to apply as soon as possible, as we're eager to start interviews even during the application period. Our recruitment process includes an initial screening, followed by two interviews and an aptitude assessment. If you have any questions about our process, don't hesitate to contact us at careers@accountorsoftware.com.

Apply between 17 February 2025 and 2 March 2025 23:59 (Europe/Helsinki)

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