Medical Patient Liaison Specialist
7 days ago
Company Overview
We are a dynamic and international organization committed to accelerating medical innovation by lowering the barrier for access to clinical trials. Our mission is to connect patients with life-changing treatments, making a positive impact on people's well-being and health.
Job Description
- As a representative, you will be the primary contact person for our patients, providing exceptional customer service and support throughout their clinical trial journey.
- You will screen patients for eligibility, ensuring a seamless experience and accurate matching of participants with suitable clinical trials.
- Your main task will be to facilitate connections between doctors and patients, promoting effective communication and collaboration.
Required Skills and Qualifications
- You must be proficient in Finnish (mother-tongue) and English, with excellent communication skills to interact with diverse stakeholders.
- A background in nursing, CRA, or a related medical field is essential, as is an understanding of medical topics and the ability to handle sensitive information.
- Previous experience in handling customer requests via phone and email, ideally in a call center setting, is desirable.
- You must be well-organized, a confident communicator, and have a passion for delivering first-class service to customers.
Benefits
- This role offers a unique opportunity to make a meaningful impact in healthcare, contributing to the acceleration of medical innovation and improving patient outcomes.
- As part of our dynamic team, you will have the chance to work in a collaborative environment, sharing ideas and expertise to drive success.
Others
We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence. If you are passionate about healthcare and customer service, we encourage you to apply with your desired salary and possible starting date, preferably through our application portal.
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