Customer Care Coordinator

3 days ago

Helsinki, Uusimaa, Finland OCEAN NETWORK EXPRESS (EUROPE) LTD. FILIAL I FINLAND Full time

We are currently looking for a summer temp within:

Customer Care Coordinator

Are you looking for a customer-oriented summer job within shipping, and wish to work in an international environment? Then you should apply for the role of Customer Care Coordinator in our Customer Service department

Job Purpose

The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives, and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department's daily functions and procedures.

Your profile

We are looking for someone with a can-do attitude, who is a problem solver and can work independently. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener, and committed. Previous working experience within customer service (especially the shipping industry and/or transport) is an advantage but not compulsory. It is compulsory for you to be fluent in Finnish, in both verbal and written form. You also need to have good verbal and written skills in English. Good working knowledge of modern IT systems such as Gmail and MS Office is expected. If you have experience from Sales Force, it is an advantage. All communication with customers takes place primarily through the ONE LiveChat tool.

Primary Job Responsibilities

  • Have daily correspondence with customers regarding their bookings
  • Actively promote and support customers with ONE eCommerce tools
  • Provide accurate processing and coordination of customer requests to ensure all import carries and merchant instructions are processed effectively
  • Be the first point of entry for resolving customer queries and disputes
  • Ensure that quality standards are maintained but also work towards enhancing the service towards customers
  • Prepare and control local cargo manifests to Customs
  • Communicate and collaborate with other departments such as Sales, Finance, Operations, and Equipment control
  • Communicate globally with our ONE offices

Competencies

  • Business and commercial awareness
  • Customer focus and communication
  • Problem solving
  • Decision making
  • Teamworking abilities
  • Ability to work under pressure
  • Ability to prioritize own workload
  • Proactive, enthusiastic, and flexible approach

Application

This is a temporary summer employment that starts around May until the end of August (or based on agreement).

Please send your application including a Cover Letter and a brief CV, in English, at latest April 6 22:00 EET.

If you have any questions about this role, please contact johanna.kopra@one-line.com.

What we can offer you

Here at ONE, we can offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers.

You will be working in our new and modern office, which is located in the Hermanni area, near the Kalasatama metro station.

#J-18808-Ljbffr

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