
Field Service Specialist
3 days ago
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.
It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.
This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Duties and Responsibilities:Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:- Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
- Perform IMAC's on all systems as applicable.
- Perform maintenance, patches, and updates to all systems in a timely manner, according to SOPs.
- Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support.
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity.
- Contribute to team and specific short-, mid-, and long-term goals.
- Assist in inventory management, including acquisition and disposal of all IT-related equipment according to policies.
- Assist in coordination of asset disposal for machines and peripherals.
- Ensure that the Asset Management (ITAM) policies are enforced at the Business Unit.
- Up to 80% of Travel.
- Clean / valid driver's license required.
- On Call Coverage as needed.
- May perform other duties as assigned.
- Time Management and Organizational skills.
- Demonstrated proficiency in verbal and written communications skills.
- Strong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external.
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