Digital Product Leader

4 days ago


Espoo, Uusimaa, Finland Kone México Full time
Product Director, Field Maintenance

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day.

We are on a mission to expand and develop new digital solutions that are based on emerging technologies. Our R&D unit in KTI is responsible for developing digital services at KONE. It's the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem.

The On-site & Field Maintenance tribe has a vision of providing highest customer value in service business through data-driven operational excellence, technician experience and peace of mind for our customers. As Product Director, Field Maintenance, you will be at the forefront of creating winning product plans that include a visionary long-term outlook and dynamic product roadmaps to achieve that vision.

You will play a crucial role in fundamentally enhancing how KONE provides services. Leveraging the transformative power of digitalization, KONE is committed to delivering the best customer experience and enhancing the daily lives of our technicians. You will have the unique opportunity to explore and implement entirely new ways to service our equipment.

The position requires an inspirational leader with technical background in software R&D, who will lead an organization comprising of multiple agile teams developing applications and services with scaled agile development model. The head of the tribe is accountable for the tribe's outcomes, their quality and operational efficiency. Continuous improvement of the tribe's operational performance and maturity are key indicators of your individual success.

You, together with the stakeholders, will set the annual and quarterly objectives for the tribe. You will establish metrics and specify key results against the metrics, to indicate the tribe's success in reaching the set objectives.



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