Customer Service Representative Finland

4 weeks ago


Espoo, Uusimaa, Finland Essity AB Full time
Tehtävän kuvaus

Onko sinulla kokemusta asiakaspalvelusta ja haluat työskennellä asiakasrajapinnassa palvellen sekä Suomen että Baltian asiakkaita? Etsimme joukkoomme asiakaspalvelijaa, joka osaa kehittää prosesseja ja ideoimaan uusia työskentelytapoja yhdessä tiimin kanssa.

Tehtävät
  1. Tilaukset, reklamaatiot sekä asiakaskyselyt.
  2. Tilausten käsittely ja seuranta, varmistaen, että tilaukset lähetetään, toimitetaan ja laskutetaan ajallaan.
  3. Tuote-, palvelu- ja hintareklamaatioiden tutkiminen ja käsittely.
  4. Asiakaskyselyihin vastaaminen puhelimen ja sähköpostin kautta.
  5. Tiivis yhteistyö ulkoisten ja sisäisten sidosryhmien kanssa, kuten myynnin, markkinoinnin, logistiikan sekä varastojen kanssa.
Vaaditut taidot
  1. Aiempi kokemus asiakaspalvelusta ja tuntemus tilaus- ja toimitusprosesseista.
  2. Sujuva suomen ja englannin kielen taito, ruotsin kielen taito katsotaan eduksi.
  3. Kyky käsitellä samanaikaisesti erilaisia haasteita sekä suunnitellusti että tilanteen mukaan.
  4. Ymmärrys asiakkaiden tarpeista ja kyky luoda ja ylläpitää hyviä asiakassuhteita.
  5. Ratkaisukeskeinen ja kehitysmyönteinen tiimipelaaja, joka osaa myös toimia itsenäisesti.
  6. Analyyttinen ja systemaattinen työskentelytapa, myös kiireessä.
  7. Oma-aloitteisuus ja aktiivisuus muutoksissa.
  8. Microsoft Office 365 ohjelmien, erityisesti Excelin, käyttötaidot.
  9. Kokemus SAPista tai muusta vastaavasta toiminnanohjausjärjestelmästä.
  10. Korkeakoulututkinto liiketaloudessa tai logistiikassa.


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