Strategic Customer Service Leader
4 weeks ago
We are seeking a seasoned leader to drive our customer service function to new heights. As the Head of Customer Service and Admin, you will be responsible for building and leading high-performing teams, designing and implementing excellent processes, and drafting and executing department strategy and budget.
Key Responsibilities:- Team Leadership and Performance Management: Build and lead a team of 7 Customer Service Team Managers and oversee the performance of around 70 employees.
- Process Excellence: Design, facilitate, and manage excellent processes organization-wide, maintaining high standards and customer satisfaction.
- Strategic Vision: Draft and implement department strategy and budget, aligning with organizational goals.
- Policies and Procedures: Draft, implement, and execute policies to enhance customer service quality, establishing performance metrics and KPIs.
- Continuous Improvement and Feedback Analysis: Identify tech, equipment, and policy improvements for enhanced customer experience and retention, implementing methods to record, assess, and analyze customer feedback in collaboration with other teams.
- A proven track record of great leadership, change management, and customer service skills.
- Experience of leadership in a contact or service center environment and vision of modern customer service technologies, automation, and the use of AI.
- Preferably experience in an international matrix organization.
- Robust analytical and problem-solving abilities.
- Excellent verbal and written communication skills in Finnish and in English.
- We have a truly international team of professionals who are passionate about what they do.
- We offer fantastic opportunities for professional growth and development, with in-house trainings and a yearly personal budget for professional development.
- We have a comprehensive set of benefits that are designed to support your well-being and help you grow both personally and professionally.
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Superintendent Engineer
1 month ago
Espoo, Uusimaa, Finland Wärtsilä Full timeAbout the RoleWe are seeking a highly skilled and experienced Superintendent Engineer or Senior Superintendent Engineer to join our Global Field Service Resources team in Global Expert Operations. As a key member of our team, you will be responsible for leading and performing field service activities on Wärtsilä engines, traveling globally for service...
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Customer Service Representative
1 month ago
Espoo, Uusimaa, Finland Codento Full timeCustomer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Medix Biochemica. As a key member of our Customer Care Team, you will be responsible for ensuring the highest level of customer satisfaction through exceptional service and support.Key Responsibilities:Manage customer orders from placement to...
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Food Team Leader
1 month ago
Espoo, Uusimaa, Finland IKEA Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our Food Team as a Food Team Leader. As a key member of our team, you will be responsible for leading our kitchen team to deliver exceptional customer service and operations.Key ResponsibilitiesLead the kitchen team by example, working closely with the Kitchen Production...
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BTP Customer Success Partner Advisor, Finland
4 weeks ago
Espoo, Uusimaa, Finland SAP Full timeAbout the RoleWe are seeking a highly skilled BTP Customer Success Partner Advisor to join our team in Finland. As a key member of our Customer Success team, you will be responsible for driving the adoption and consumption of SAP Business Technology Platform (SAP BTP) services among our flagship EMEA customers.ResponsibilitiesProactively partner with...
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Nordic Baltic Zone Application Center Leader
1 month ago
Espoo, Uusimaa, Finland Codento Full timeAbout the RoleWe are seeking a dynamic leader to take on the responsibility as the Application Center Leader for Nordic Baltic Zone of our Digital Energy Business. As a key member of our leadership team, you will manage the countries' projects delivery entities (Applications Centers) and will be pivotal in ensuring the success of customer projects, with a...
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Customer Success Manager
4 weeks ago
Espoo, Uusimaa, Finland Questback Inc. Full timeJob DescriptionQuestback Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic consulting and account management.Key ResponsibilitiesConsult with clients to understand their...
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Customer Success Account Management Professional
1 month ago
Espoo, Uusimaa, Finland Microsoft Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Account Management Professional. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and support, and driving business growth through strategic...
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Strategic Analytics Trainee
4 weeks ago
Espoo, Uusimaa, Finland Metso Corporation Full timeStrategic Analytics TraineeMetso Corporation is seeking a highly motivated and detail-oriented Strategic Analytics Trainee to join our team. As a key member of our Strategic Analytics Team, you will play a crucial role in driving business growth and improving operational efficiency.Key Responsibilities:Assist in developing project plans, timelines, and...
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IKEA Food Team Leader
1 month ago
Espoo, Uusimaa, Finland Inter IKEA Systems B.V. Full timeAbout the RoleWe are seeking a highly motivated and experienced Food Team Leader to join our team at IKEA. As a Food Team Leader, you will be responsible for leading a team of kitchen staff to deliver exceptional customer service and food operations.Key ResponsibilitiesLead a team of kitchen staff to ensure excellent customer service and food operationsWork...
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Data Solutions Lead, Strategic Analytics
1 month ago
Espoo, Uusimaa, Finland Metso Outotec Full timeAbout the RoleWe are seeking a highly skilled Data Solutions Lead to join our Strategic Analytics Team at Metso. As a key member of our team, you will be responsible for designing and developing scalable data products to support our analysts and teams by providing reliable, automated solutions for data access, analysis, and reporting.Key...
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Espoo, Uusimaa, Finland Metso Corporation Full timeGlobal Process Owner, Strategic ProcurementMetso Corporation is seeking a highly skilled Global Process Owner, Strategic Procurement to lead the development and maintenance of global procurement processes, policies, and guidelines. The ideal candidate will have a strong understanding of the source-to-pay process and be able to design new processes using...
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Data Solutions Lead, Strategic Analytics
4 weeks ago
Espoo, Uusimaa, Finland Metso Corporation Full timeAbout the RoleWe are seeking a highly skilled Data Solutions Lead to join our Strategic Analytics Team. As a key member of our team, you will be responsible for designing and developing scalable data products to support other analysts and teams by providing reliable, automated solutions for data access, analysis, and reporting.Your role will play a crucial...
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Research Team Leader for Quantum Algorithms
1 month ago
Espoo, Uusimaa, Finland VTT Technical Research Centre of Finland Ltd Full timeUnlock Your Potential in Quantum TechnologiesVTT Technical Research Centre of Finland Ltd is a leading research organization in Europe, and we're seeking a visionary Research Team Leader to join our Quantum Algorithms team. As a key member of our Microelectronics and Quantum Technology research area, you'll be part of an international team of world-class...
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Field Service Technician
4 weeks ago
Espoo, Uusimaa, Finland Evac Group Full timeJob Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Evac Group. As a key member of our global team, you will be responsible for performing maintenance, repairs, and commissioning services on docked and sailing vessels.Key Responsibilities:Maintenance & Repair: Perform maintenance and repair tasks on both...
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BTP Customer Success Partner Advisor, Finland
1 month ago
Espoo, Uusimaa, Finland SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Service Representative Finland
4 weeks ago
Espoo, Uusimaa, Finland Essity Full timeCustomer Service Representative FinlandOnko sinulla kokemusta asiakaspalvelusta ja haluat työskennellä asiakasrajapinnassa palvellen sekä Suomen että Baltian asiakkaita? Etsimme joukkoomme asiakaspalvelijaa, joka osaa kehittää prosesseja ja ideoimaan uusia työskentelytapoja yhdessä tiimin kanssa. Työsuhde on määräaikainen asti ja sijaitsee...
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Senior People and Culture Leader
1 month ago
Espoo, Uusimaa, Finland Qt Group Full timeAbout the RoleWe are seeking an experienced Senior People and Culture Leader to join our team at Qt Group. As a key member of our Business Operations function, you will play a pivotal role in shaping the future of our People and Culture practices.Key ResponsibilitiesCollaborate with regional Vice Presidents to design effective business processes and...
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Services Sales
2 months ago
Espoo, Uusimaa, Finland HPE Full timeServices Sales - Internship This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...
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Customer Success Partner Senior Advisor, Finland
3 months ago
Espoo, Uusimaa, Finland SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Research Team Leader for Quantum Hardware
4 weeks ago
Espoo, Uusimaa, Finland VTT Full timeResearch Team Leader for Quantum HardwareVTT is seeking a visionary Research Team Leader to lead our Quantum Hardware team. As a key member of our Microelectronics and Quantum Technology research area, you will be responsible for driving excellence and impact in research, commercializing team's research and development to international customers, and...