Customer Support Specialist
1 month ago
About the Role
We are seeking a highly skilled and customer-oriented Customer Support Coordinator to join our team at Olympus Finland Oy (OOY). As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients in the Finnish market.
Your Responsibilities
- Engage with customers to understand their needs and provide timely and effective solutions to their service requests.
- Manage daily requests, including registration, shipping coordination, and spare parts order processing, to ensure seamless customer experience.
- Provide accurate repair cost estimates and manage invoicing to ensure timely and efficient payment processing.
- Track and manage loaner equipment, maintain master data, and ensure the installed base is up-to-date.
- Manage customer complaints in a timely and professional manner, focusing on resolution and customer satisfaction.
Your Qualifications
- At least 1 year of experience in administrative customer service or support roles, with a preference for customer-facing backgrounds.
- Prior experience in handling hospital goods or high-end/complex goods is considered an asset.
- Full proficiency in both written and spoken Finnish and English, with Swedish proficiency considered an advantageous asset.
- Highly customer-oriented, with the ability to work independently while staying service-minded.
- Accurate, structured, and well-organized, with flexibility to adapt to changing needs.
- Capable of thriving in a high-volume work environment, delivering excellent and efficient customer support.
- Maintains a courteous and receptive atmosphere for coworkers and other stakeholders.
- Approachable and social, fostering strong relationships with customers and team members alike.
Your Benefits
- Competitive base salary + annual bonus.
- Health insurance.
- IT equipment for both office & home setup.
- Structured performance reviews and development opportunities.
- A new modern office in the heart of Espoo equipped with a free gym.
- Sport and culture benefits.
- Diverse company events.
We encourage you to apply with an English CV if this opportunity fits your career goals. Our international talent team will assess your submission and reach out as needed.
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