Hospitality Service Lead

4 days ago


Helsinki, Uusimaa, Finland Cathay Pacific Airways Ltd Full time
About the Role

This exciting opportunity allows you to work in a fast-paced environment, providing exceptional service to our discerning passengers. As a Lounge Captain, you will be responsible for creating memorable experiences for our customers, exceeding their expectations at every touchpoint.

Main Responsibilities:
  • Customer Satisfaction: Ensure customer needs are met or exceeded, checking their satisfaction during their stay and reporting feedback as needed.
  • Lounge Experience: Deliver a top-notch lounge experience by understanding customer preferences and tailoring your service accordingly.
  • Teamwork and Communication: Collaborate with colleagues to achieve seamless day-to-day operations, actively coaching and providing on-the-job training to junior staff.
  • Industry Knowledge: Stay up-to-date on the latest hospitality trends and customer insights, suggesting positive changes when applicable.


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