Technical Service Coordinator

2 days ago


Helsinki, Uusimaa, Finland Solteq Full time

At Solteq, we strive to deliver exceptional value and world-class service to our customers.

About The Job

As a service management professional, you will be responsible for managing delivery, coordinating development issues with customers and our team, and ensuring service management and customer success are at the forefront of your daily activities. Your expertise in IT project and service management will help us achieve our mission.

This role requires collaboration with various stakeholders, including customers, team members, and other partners. To succeed, you will need to demonstrate systematic and organized ways of working, ensuring both the big picture and smaller details are managed effectively.

We prioritize delivering on our promises to customers. Our team consists of professionals with both technical and commercial backgrounds, all sharing a strong technical understanding and practical experience in managing IT projects and services.

Key Responsibilities:

  • Managing delivery and ensuring service management and customer success
  • Coordinating development issues with customers and our team
  • Demonstrating systematic and organized ways of working

Skills We Value:

  • 3-5 years of experience in IT project and/or service management
  • Strong problem-solving skills and ability to make well-judged recommendations
  • Positive and energetic mindset to lead customer services with confidence
  • Able to simplify complex information for diverse audiences
  • Fluent communication skills in Finnish and English, both written and spoken

PREFERRED SKILLS:

  • Knowledge of JIRA
  • Experience working with Agile, Kanban, and other related methodologies


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