
Service Delivery Professional
1 day ago
Solteq is a leading partner for retailers and global brands in the Nordics, offering cutting-edge solutions to deliver exceptional value and world-class service.
About You
As a service management professional, you will play a key role in our customer success management process. Your responsibilities include planning during the sales phase, managing delivery, coordinating development issues with customers and our team, and ensuring service management and customer success are at the forefront of your daily activities.
This role involves close collaboration with various stakeholders. While the work can be smooth at times, there may be moments of challenge. By asking for support and handling difficult issues professionally, you will navigate through any situation. Systematic and organized ways of working will propel you forward, ensuring both the big picture and smaller details are managed effectively.
Our goal is to deliver on our promises to customers.
We're looking for professionals who share a strong technical understanding and practical experience in managing IT projects and services.
Key Requirements:
- 3-5 years of experience in IT project and/or service management
- Strong problem-solving skills and ability to make well-judged recommendations
- Positive and energetic mindset to lead customer services with confidence
- Able to simplify complex information for diverse audiences
- Fluent communication skills in Finnish and English, both written and spoken
Nice-to-Have Qualifications:
- Knowledge of JIRA
- Experience working with Agile, Kanban, and other related methodologies
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