Luxury Lounge Host

5 days ago

Helsinki, Uusimaa, Finland Cathay Pacific Airways Ltd Full time
Job Description

Cathay Pacific Airways Ltd is a world-renowned airline seeking an exceptional individual to join our team as a Lounge Captain. As a key member of our hospitality staff, you will be responsible for delivering outstanding service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide warm and professional service to customers, adhering to company standards and legal requirements.
  • Satisfaction and Feedback: Monitor customer satisfaction, report feedback, and take remedial action when necessary.
  • Lounge Operations: Manage start-of-shift duties, including stocking service counters and maintaining cleanliness in the lounge seating area.
  • Collaboration and Coaching: Work with back-of-house teams on daily operations, food safety, and quality control, and provide on-the-job training to junior staff.

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