
Customer Service Ambassador
22 hours ago
We are seeking a highly motivated and customer-focused individual to join our lounge team as a Lounge Ambassador. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their experience is memorable and aligned with our brand values.
Key Responsibilities- Service Excellence
You will provide warm and professional service to our customers, adhering to company and legal standards related to service, food safety, health, and safety.
Customer RelationshipsInteract with customers, anticipate their needs, and initiate conversations to build rapport and offer personalized assistance, making every moment count.
Quality ControlConduct quality control activities to maintain high standards, ensuring the lounge environment remains clean and welcoming.
Team DevelopmentProvide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards, promoting a culture of excellence and teamwork.
Requirements- Eligibility
Must possess the necessary documentation to work in Hong Kong.
Age and EducationMust be at least 18 years old and hold a minimum educational qualification of HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines.
Language and ExperienceStandard of spoken/written English and Cantonese is required; Putonghua is an advantage. Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or similar capacity is an advantage.
Personal QualitiesA customer service-oriented attitude, energetic personality, attention to detail, great teamwork, ability to work under pressure, and flexibility to work on shift schedules are essential.
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