Support Team Specialist
3 days ago
Job Description
MeetMeetingPackage is looking for a talented Customer Support Representative to join our Customer Success team in Finland. As a key member of our team, you'll play a vital role in ensuring customer satisfaction and driving business growth.
You'll be responsible for providing exceptional customer service through various communication channels, including live chat and ticketing systems. Your primary goal will be to resolve customer issues promptly and efficiently, while maintaining a high level of professionalism and empathy.
Your Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Assist global customers in troubleshooting technical issues and guiding them step-by-step to resolve problems efficiently.
- Collaborate with internal teams to relay customer feedback and contribute to continuous improvements in the customer experience.
Requirements
- A couple of years of experience in customer support or similar roles, ideally within the hotel and/or IT industry.
- Previous experience working in hotels, preferably with an understanding of Sales & Catering (S&C) and Property Management System (PMS) software.
- Detail-oriented and skilled in problem-solving, with a strong focus on delivering exceptional customer service and driving customer satisfaction.
- Tech-savvy and comfortable troubleshooting customer issues while using tools like HubSpot, Slack, Gmail, and other relevant software.
Why Join Us?
- Opportunity to work with a leading software company that's revolutionizing the Meetings & Events booking process.
- Competitive compensation package and ongoing training and development opportunities.
- Flexible working model and collaborative team environment.
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