Customer Success Director

5 days ago


Helsinki, Uusimaa, Finland Deel Full time

At Deel, we're committed to fostering a diverse global economy by connecting companies with talent worldwide. As a Customer Success Director, you'll play a critical role in helping us achieve this vision.

Your primary responsibility will be managing a growing team of Customer Success Managers in your region. This will involve recruiting, hiring, and training new team members to ensure they have the skills necessary to drive customer success.

You'll also serve as a coach and leader, helping to develop the skills of your CSMs as they work with customers to achieve their desired outcomes. This will require you to identify areas for improvement and implement strategies to address them, ultimately driving revenue growth and increasing customer satisfaction.

We're looking for someone with proven experience leading a CSM team within a rapidly-growing B2B SaaS company. You should be driven, able to think on your feet, and thrive in a fast-paced environment. Experience working with clients and team members from multiple countries and across multiple time zones is preferred.



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