
IT Technical Support Specialist
1 day ago
We are seeking a highly skilled IT Technical Support Specialist to join our team in Vantaa Aviapolis.
About the RoleThe successful candidate will be responsible for providing second-level technical support and ensuring smooth IT operations for our organization.
This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring the optimal performance of IT systems.
The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach.
Key Responsibilities- Resolve problems in response to customer- or system-reported incidents via trouble tickets.
- Prioritize day-to-day IT support requests and resolution workflow for technical operations issues.
- Support and maintain the WAN/LAN network and equipment as well as server administration, printers, and PCs.
- Provide training and education of new HW/SW to staff involved.
- Assist in software installation and deployment when required.
- Administer IT assets and other documentation required.
- Procure IT-related equipment (software and hardware) under the guidance of the Manager.
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