CPQ Solution Coordinator

4 weeks ago

Helsinki, Uusimaa, Finland Cargotec Oyj Full time

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Hiab is seeking a CPQ Solution Coordinator. The CPQ Solution Coordinator holds a critical position within the development and support organization for the CPQ business application, acting as the primary point of contact between business units, the Information Management organization, and vendors. Reporting directly to the Director of Sales Enablement, the CPQ Solution Coordinator is accountable for daily user assistance, solution development, and thorough testing of the newly implemented CPQ solution.

The position will be based in Helsinki, Finland.

Main tasks and responsibilities
  • Provide daily supervision, administration, maintenance, user support and expertise, functional guidance, troubleshooting and solutions for the new CPQ solution and process implemented with Salesforce CPQ and related applications.
  • Create and maintain policies, processes and standard operating procedures and deliver training as required based on identified needs.
  • Work with markets and product divisions in identifying gaps and process improvement opportunities.
  • Manage and resolve service concerns with Hiab's global service desk and the CPQ service providers by identifying and documenting issues through troubleshooting, supporting team members, process owners and experts in other departments.
  • Provide support in the CPQ implementation project and during rollout to markets and divisions.
  • Coordinate User acceptance testing and System integration testing during new feature releases and roll outs.
  • Develop the CPQ support organisation and key user network.
  • Create and generate reports for various stakeholders, such as the CPQ project team, markets and divisions as required, upload documents, audits completeness and accuracy of data and identifies compliance issues.
  • Collect user and business requirements, support the solution and process documentation, support ongoing sprint development work and releases. Work together with CPQ and CRM solution owner and CRM solution coordinator to implement the most efficient solution for our sales force to do sales management, quoting and order creation.
  • Occasional travel, up to 10%, will be necessary, particularly during the implementation phase of the CPQ solution.
What you'll need to succeed
  • Master's or Bachelor's Degree in relevant IT or business education.
  • Minimum 3 years' experience as a solution coordinator, CPQ key user, product manager, systems or business analyst or software project management.
  • Experience with CPQ and/or CRM processes and systems, specifically Salesforce, highly preferred.
  • Working experience with Agile/Scrum development methodologies.
  • Excellent oral and written communication in English with business and technical audiences. Additional languages are considered an asset.
  • Experienced in working with distributed teams.
You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you

For further information on the position, please contact Elina Kronbäck p. +358 50 3904852

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