Customer Service Manager

1 week ago


Helsinki, Uusimaa, Finland Academic Work Full time

As a key player in managing customer relationships and driving collaboration between customers and internal teams, you will be at the forefront of customer interactions.

About the Role

This position involves coordinating day-to-day customer relationships, working closely with warranty, service, and spare parts teams to ensure customer needs are consistently met.

You will oversee the successful execution of maintenance checks and spare parts deliveries, ensuring they align with agreed schedules and plans. Effective communication of technical changes to customers is crucial, requiring the ability to present complex information in a clear, customer-focused manner.

Prioritizing tasks efficiently while maintaining a broad perspective is essential for this role. Collaboration with warranty teams, service teams, customers, production, R&D, and suppliers is frequent and critical.

You Will Be Offered
  • The opportunity to work in an international and innovative organization that is leading the development of sustainable solutions.
  • Interesting and varied projects, with the chance to continuously develop professional skills.
  • A flexible and supportive working environment where individual contributions are valued.

You will be employed as a consultant through Academic Work, offering excellent opportunities to grow professionally, expand your network, and build valuable connections for the future.

Key Responsibilities
  • Customer service (B2B).
  • Communicate technical solutions to customers in a clear and solution-oriented way.
  • Work closely with production, product development, and suppliers to ensure the supply chain.
We Are Looking For
  • A relevant educational background (technical or commercial).
  • Strong experience in a similar customer service role within an industrial or technical environment.
  • Technical understanding and the ability to clearly explain technical solutions to customers.
  • Fluency in English.
To Succeed In The Role, Your Personal Skills Are:
  • Initiative and proactivity.
  • A systematic approach to tasks.
  • Strong interpersonal skills and the confidence to communicate effectively.


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