Customer Service Manager, Helsinki
6 days ago
Ready to play a key role in managing customer relationships and driving seamless collaboration between customers and internal teams? We are looking for a bold and proactive Customer Service Manager to join our international team in the technology industry. If you thrive in dynamic customer situations and are eager to take on responsibility, this is the opportunity for you Apply today – the position will be filled as soon as we find the right candidate
About the roleAs a Customer Service Manager, you will be at the forefront of customer interactions, responsible for coordinating day-to-day customer relationships. You'll work closely with the warranty, service, and spare parts teams to ensure customer needs and expectations are consistently met, particularly in technical areas.
You will oversee the successful execution of maintenance checks and spare parts deliveries, ensuring they align with agreed schedules and plans. A key part of your role will be effectively communicating technical changes to customers, presenting complex information in a clear, customer-focused manner.
Given the dynamic nature of the work, you will need to prioritize tasks efficiently while maintaining a broad perspective. Your role will involve close collaboration with warranty teams, service teams, customers, as well as frequent communication with production, R&D, and suppliers.
You are offered- The opportunity to work in an international and innovative organization that is leading the development of sustainable solutions.
- Interesting and varied projects, with the chance to continuously develop your professional skills.
- A flexible and supportive working environment where individual contributions are valued.
You will be employed as a consultant through Academic Work. We offer excellent opportunities to grow professionally, expand your network, and build valuable connections for the future.
Work tasks- Customer service (B2B).
- Communicate technical solutions to customers in a clear and solution-oriented way.
- Work closely with production, product development, and suppliers to ensure the supply chain.
- A relevant educational background (technical or commercial).
- Strong experience in a similar customer service role within an industrial or technical environment.
- Technical understanding and the ability to clearly explain technical solutions to customers.
- Fluency in English.
- Initiative and proactivity.
- A systematic approach to tasks.
- Strong interpersonal skills and the confidence to communicate effectively.
This recruitment process is handled by Academic Work, and it is our client's wish that all questions regarding the position are directed to Academic Work.
Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
#J-18808-Ljbffr-
Customer Service Manager
6 days ago
Helsinki, Uusimaa, Finland Academic Work Full timeAs a key player in managing customer relationships and driving collaboration between customers and internal teams, you will be at the forefront of customer interactions.About the RoleThis position involves coordinating day-to-day customer relationships, working closely with warranty, service, and spare parts teams to ensure customer needs are consistently...
-
Customer Service
6 days ago
Helsinki, Uusimaa, Finland Kvarn X Full timeJoin the Future of Finance Location: Hybrid – Helsinki & Remote Work Type: Full-time / Part-time options available Apply by: 22.4.2025About the RoleDo you want to be at the forefront of fintech and crypto innovation while delivering world-class customer experiences?We're looking for a Customer Service & Back Office Specialist who thrives in a fast-paced...
-
Customer Service Liaison
2 weeks ago
Helsinki, Uusimaa, Finland Ubique Systems Full timeWhat We're Looking ForWe're seeking a highly motivated and experienced Customer Service Liaison to join our team. The ideal candidate will possess:Exceptional customer service skills.Strong communication and interpersonal abilities.Ability to work in a fast-paced environment.Knowledge of IT service management principles and ITIL processes.In this role, you...
-
Service Manager
1 week ago
Helsinki, Uusimaa, Finland Eficode AS Full time· Helsinki - Finland, Tampere - Finland Service ManagerWe're looking for an experienced Service Manager to join our Eficode Service Management teamWelcome to EficodeWe are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations,...
-
Helsinki, Uusimaa, Finland Academic Work Full timeWe are seeking a Danish-speaking Customer Service Assistant for our client company to ensure a seamless customer experience. The company is dedicated to providing high-quality consumer experiences through its wide range of food supplements and beauty products, which are offered directly to customers. Read more below and apply soon – we are actively moving...
-
Customer Service Associate
2 weeks ago
Helsinki, Uusimaa, Finland Yes Yes Yes Oy Full timeAre you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with a variety of customers?If so, we would love to hear from you! As a customer service associate at Yes Yes Yes Oy, you will play a vital role in ensuring our customers receive the best possible experience.Your key...
-
Service Manager
2 weeks ago
Helsinki, Uusimaa, Finland Solteq Full timeAt Solteq, we're all about solving challenges and driving success. With deep roots in the Nordics, we partner with top retailers and global brands, offering a diverse range of cutting-edge solutions. Our mission? Deliver exceptional value and world-class service to our customers—every single day.About YouAs a service management professional, you play a...
-
Business Solution Manager, Services
2 weeks ago
Helsinki, Uusimaa, Finland Vaisala Full timeSelect how often (in days) to receive an alert:Business Solution Manager, ServicesWe are looking for a Business Solution Manager, Services to join our Group Digital Excellence at Vaisala headquarters in Vantaa, Finland. Join us to lead the digital transformation of our Services business, driving innovation and efficiency with cutting-edge technologies on a...
-
Business Solution Manager, Services
2 weeks ago
Helsinki, Uusimaa, Finland Vaisala Full timeWe are looking for a Business Solution Manager, Services to join our Group Digital Excellence at Vaisala headquarters in Vantaa, Finland. Join us to lead the digital transformation of our Services business, driving innovation and efficiency with cutting-edge technologies on a global scale.Vaisala is a global leader in measurement instruments and intelligence...
-
Professional Services Manager
3 weeks ago
Helsinki, Uusimaa, Finland LeadDesk Full timeReady to Lead and Deliver Tailored Client Solutions at LeadDesk?Nice to meet you I'm Laura, a TA-Specialist at LeadDesk. Together with Saija, our VP of Operations, we're strengthening the Professional Services (PCS) team.It means we need your help and can't wait to welcome the new Professional Services Manager to join us in Helsinki.What's in it for youYou...
-
Helsinki, Uusimaa, Finland Adecco Finland Full timeJob DescriptionIn this role, you will be responsible for the comprehensive management of the designated customers' fleet of vehicles. You will act as the contact person for the customer in all matters related to vehicle management throughout the supply and service chain. This includes ordering vehicles, guiding users in related matters, competitive bidding...
-
Customer Success Manager
3 weeks ago
Helsinki, Uusimaa, Finland Videoly Full timeWe're hiring a Customer Success ManagerDo you have experience in Customer Success or Key Account Management and a passion for international SaaS business?Are you a strategic thinker with a proven track record of managing enterprise customers?Does working with top brands and retailers excite you?Videoly is a market-leading ecommerce content management...
-
Customer Service Expert
1 week ago
Helsinki, Uusimaa, Finland Adecco Finland Full timeKey ResponsibilitiesYou will work as part of the customer service team, handling most customer interactions via email and phone. Your tasks include:Managing customer accounts and databasesOrdering vehicles and coordinating with suppliersGuiding users on vehicle-related mattersCompetitive bidding and contract negotiationYour excellent communication skills,...
-
Customer Service Engineer
4 days ago
Helsinki, Uusimaa, Finland Droppe Full timeAbout the CompanyDroppe helps European businesses buy the supplies they need to get the job done. With Droppe, teams can order, manage, and coordinate all their supply needs in one place. Our mission is to create an online experience managers and workers actually want to use, eliminating time-consuming, repetitive tasks and paperwork.We believe exceptional...
-
Customer Solutions Engineer Helsinki
2 weeks ago
Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full timeThe Customer Solutions Engineer role at Smartly is a dynamic and technical position that combines problem-solving skills with a passion for customer interaction and continuous learning. You will work with some of the largest and most advanced performance marketers in the world, solving their technical bottlenecks and developing innovative solutions that...
-
Business Solution Owner, Customer Services
3 weeks ago
Helsinki, Uusimaa, Finland Vaisala Full timeSelect how often (in days) to receive an alert:Business Solution Owner, Customer ServicesWe are looking for a Business Solution Owner, Customer Service to join our Sales and Customer Service team in the Digital Excellence organization at Vaisala headquarters in Vantaa, Finland. This position is a maternity leave replacement which will start soonest and...
-
Customer Success Manager
2 weeks ago
Helsinki, Uusimaa, Finland Management Events Full timeManagement Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.About the Role:In this pivotal...
-
Customer Success Manager
2 weeks ago
Helsinki, Uusimaa, Finland Management Events Full timeManagement Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.About the Role:In this pivotal...
-
Business Solution Owner, Customer Services
3 weeks ago
Helsinki, Uusimaa, Finland Vaisala Full timeWe are looking for a Business Solution Owner, Customer Service to join our Sales and Customer Service team in Digital Excellence organization at Vaisala headquarters in Vantaa, Finland. This position is maternity leave replacement which will be started soonest and continue at least until end of year 2026.Vaisala is a global leader in measurement instruments...
-
Service Manager
1 week ago
Helsinki, Uusimaa, Finland Eficode Switzerland AG Full timeWelcome to EficodeWe are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.With over 650 professionals across 10 countries, we're spanning the Nordics, continental Europe,...