Service Manager

3 weeks ago

Helsinki, Uusimaa, Finland Eficode AS Full time

· Helsinki - Finland, Tampere - Finland Service Manager
We're looking for an experienced Service Manager to join our Eficode Service Management team
Welcome to Eficode
We are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.

With over 650 professionals across 10 countries, we're spanning the Nordics, continental Europe, the UK, and the US. We value growth, psychological safety, and our autonomous yet collaborative culture, where innovation is celebrated.

About the role
We are looking for a Service Manager to join our Eficode Managed Services team. In this role, you will be responsible for some of our Application management clients and you will work closely with our delivery experts to ensure the long-term success of our clients — from onboarding and handover to continuous improvement and development.

You'll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

What's Application Management all about at Eficode?
Our Application Management services help clients focus on their core business by taking care of their software systems — whether in the cloud, on-prem, or hybrid environments. We support customers across industries like finance, healthcare, logistics, the public sector, and more.

We ensure their applications are running smoothly, are secure and up to date, and managed throughout their entire lifecycle.

What will you do?
This role includes tasks such as:

  • Act as the primary point of contact for your Application Management clients
  • Oversee day-to-day service delivery and ensuring efficiency and effectiveness
  • Collaborate with developers, cloud specialists, and DevOps engineers to ensure smooth operations
  • Build strong, trusting relationships with both clients and internal teams
  • Coordinate service reporting, development backlogs, and roadmap alignment
  • Drive service improvements and continuous development based on client needs
  • Lead onboarding and handover processes for new clients and systems
  • Represent client interests internally and contribute to our service strategy

Who we are looking for?
This experience will help you succeed in this role:

  • 3+ years of experience in Service Management or Technical Account Management
  • A customer-centric mindset and ability to build trust
  • Structured and proactive approach to service coordination
  • Confidence in guiding teams and communicating with both technical and non-technical audiences
  • Can-do attitude and a genuine motivation to deliver high-quality customer experiences
  • Solid English and Finnish skills, both written and spoken
  • Curiosity and motivation to learn about software systems, environments, and technologies
  • Familiarity with ITIL practices and/or Agile ways of working

Bonus points for:

  • Understanding of software development, cloud platforms and/or DevOps practices

We offer

  • Possibility to make a difference in the organization
  • A lot of freedom and responsibility
  • Opportunities to educate yourself and develop your know-how at work
  • A diverse international working environment with a flexible working style
  • Relaxed culture with regular activities for social fun
  • With our own Efi Academy, internal trainings and mentoring program, we are committed to supporting your development
  • On top of your compensation, we offer an attractive package of benefits, from sport, culture and well-being to childcare
  • Flexible and remote work opportunities so you can shape your work in the way that fits you best

Our values

  • We complete each other – Everyone can be their true selves, and we learn from one another
  • We learn every day – We believe in continuous learning, and your career will evolve with your interests
  • We want to change the world – We drive change through software
  • We take pride in results – Our work moves our customers forward

Do you want to know more about how it is to work at Eficode? Our colleagues will tell you here

Apply today We eagerly await your application, CV and cover letter. This full-time position will be filled as soon as a suitable candidate is found, adjusted to the candidate's availability, and we will start interviewing candidates on ongoing basis as we receive the applications.

Please note that this role is available and requires you to be living in Finland.

We look forward to hearing from you

#J-18808-Ljbffr

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